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Question by Anamika K. · Apr 15, 2014 at 10:09 PM ·

Agent Re-mapping Issue

I am trying to re-map the agents to different System Profiles - by changing the Agent Names in Profiles' Agent Mapping area.

But unable to see it reflect in real-time. Some of Agents remapped after couple of minutes - while the remaining have still not re-mapped as per new settings.

Can someone please guide me about the correct process of re-mapping if the initial mapping was incorrect? I tried restarting the collectors - but that too didnt help.

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Answer by Rick B. · Apr 15, 2014 at 11:21 PM

Hi,

Agents will only re-map after an agent restart.

Rick B

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