Unable to connect dynatrace agent

Question

Question by AMANDEEP S. · May 22, 2014 at 12:49 AM ·

Unable to connect dynatrace agent

Whenever I am adding a dynatrace agent for my w3wp.exe which is running a compiled website then a error is thrown and agent doesn’t start even after restarting IIS and its services suggested in the error.

Running IIS 8 on 64 bit machine.

0

10 |2000000 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Answer 1 · 2014-05-22T06:30:24Z

Answer by Gregg K. · May 22, 2014 at 06:30 AM

I've never had to reboot. You do however have to access the website or make a call to the webservice so that a w3wp.exe process is created by IIS. That will bring the agent online.

0 Show 1 · Share

10 |2000000 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Rick B. · May 22, 2014 at 06:33 AM 0

Share

Knock on wood. I have had to do this roughly 40% of the time, so I just have admins reboot the server as standard install procedure.

Rick B

Answer 2 · 2014-05-22T02:04:20Z

Answer by Andreas G. · May 22, 2014 at 02:04 AM

Have you accessed the website that is hosted by IIS? IIS will only actively load the .NET Runtime when you have at least a request that needs to be handled by the ASP.NET Engine. Until that happens our agent will not be fully loaded. So - please - give this a try and let us know if the problem remains

0 · Share

10 |2000000 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Answer 3 · 2014-05-22T01:32:00Z

Answer by AMANDEEP S. · May 22, 2014 at 01:32 AM

Hi Richard,

I have already tried it by restarting the machine, but i am getting the same error again.

Thanks,

Aman

0 · Share

10 |2000000 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Answer 4 · 2014-05-22T01:23:22Z

Answer by Rick B. · May 22, 2014 at 01:23 AM

Hi Amandeep,

Please restart Windows to get the w3wp.exe instrumented with the .NET agent.

Thanks,

Rick B

0 · Share

10 |2000000 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Unable to connect dynatrace agent

4 Replies

How to get started

NAM 2019 SP5 is available

LIVE WEBINAR

Follow this Question

Forum Tags