DT 5.6 Java Agent on JVM 1.4 - error connecting to collector
Hello,
We are facing with an error when collecting our 1st Java 1.4 agent. We never got this error before with our JVM 1.5. Error code is 731004, and I did not find any result with search.
Any idea? Thanks.
2014-05-23 13:03:52 [000006a0] info [native] -----------------------------------------------------------------------------------------
2014-05-23 13:03:52 [000006a0] info [native] dynaTrace Agent for Java Copyright (c) 2004-2013 Compuware Corporation, www.compuware.com
2014-05-23 13:03:52 [000006a0] info [native] -----------------------------------------------------------------------------------------
2014-05-23 13:03:52 [000006a0] info [native] Version ..................... 5.6.0.5802, build date Jan 27 2014 20:10:12
2014-05-23 13:03:52 [000006a0] info [native] Command line is XXXXXXXX
2014-05-23 13:03:52 [000006a0] info [native] Build platform .............. Windows x86 32-bit
2014-05-23 13:03:52 [000006a0] info [native] Platform .................... Windows 2003 Server Service Pack 2 5.2.3790 x86
2014-05-23 13:03:52 [000006a0] info [native] OS edition .................. Enterprise
2014-05-23 13:03:52 [000006a0] info [native] OS productId ................ 69713-640-0011104-45046
2014-05-23 13:03:52 [000006a0] info [native] Hyper-V friendly name ....... RA1SSW3Q1A
2014-05-23 13:03:52 [000006a0] info [native] Bootstrap version ........... 5.6.0.5802
2014-05-23 13:03:52 [000006a0] info [native] Log level console ........... info
2014-05-23 13:03:52 [000006a0] info [native] Log level file .............. info
2014-05-23 13:03:52 [000006a0] info [native] Log file .................... D:/dt/log/dt_IFU_Q1A_3980.log
2014-05-23 13:03:52 [000006a0] info [native] Agent host .................. ra1ssw3q1a
2014-05-23 13:03:52 [000006a0] info [native] Agent library ............... D:/dt/agent/lib/dtagentcore.dll
2014-05-23 13:03:52 [000006a0] info [native] Options string .............. name=IFU_Q1A,server=ra1svw8d33.ra1.intra.groupama.fr
2014-05-23 13:03:52 [000006a0] info [native] Agent name .................. IFU_Q1A
2014-05-23 13:03:52 [000006a0] info [native] Server/Collector ............ ra1svw8d33.ra1.intra.groupama.fr:9998
2014-05-23 13:03:52 [000006a0] info [native] Interface type .............. JVMPI
2014-05-23 13:03:52 [000006a0] info [native] Detected application server: IBM WebSphere
2014-05-23 13:03:52 [000006a0] info [native] Trying to connect to Server for up to 0 seconds
2014-05-23 13:03:52 [000006a0] severe [native] Exception while connecting to collector, info:<connect()/apr_sockaddr_info_get(), 731004, The requested name is valid, but no data of the requested type was found. >
2014-05-23 13:03:52 [000006a0] warning [native] Unable to register with Server ra1svw8d33.ra1.intra.groupama.fr:9998, CONTINUING WITHOUT INSTRUMENTATION.
2014-05-23 13:03:53 [000006a0] info [native] Process ID .................. 3980
2014-05-23 13:03:53 [000006a0] info [native] JVM name .................... Classic VM 1.4.2
2014-05-23 13:03:53 [000006a0] info [native] JVM vendor .................. IBM Corporation
2014-05-23 13:03:53 [000006a0] info [native] JVM info .................... J2RE 1.4.2 IBM Windows 32 build cn142-20060421 (SR5) (JIT enabled: jitc)
2014-05-23 13:03:53 [000006a0] info [native] Platform .................... Windows 2003 5.2, x86
2014-05-23 13:03:53 [000006a0] warning [native] AutoSensors and CPU Sampling on this JVM may result in crashes or deadlocks and has been disabled. AutoSensors can be enabled with the 'forceenableppng=true' option.
PS: we used -Xrundtagent:name=<agentname>,server=<serverhostname> specific 1.4 syntax
When you say <serverhostname> you pointed it to the <collectorhostname>, correct?
Rick B
Yes that's a collector , I extracted this line from the doc.
The collector you have configured is this - correct? ra1svw8d33.ra1.intra.groupama.fr:9998
Can you ping this machine from the machine where this JVM Runs? Are the firewalls to port 9998 open?
Was there ever a fix for this? I am experiencing the same issue with the same log messages, except mine reports the error number as 670002 instead of 7310004.
Do we have any work around for this issue, since i am also facing the same error in the agent log(Dev region Server). i am using Dyanatrace 6.1 amazingly the agent is working fine with the rest of the two server(Test and QA). I dont find any difference across these servers.
appericiate if i can get any fix for this.
I suggest opening a support ticket. they can tell you if there is anything available in a fixpack that takes care of this
Welcome the
Dynatrace Community Forums
Check out the Forum User Guide and Forum Guidelines to learn how to get started.Community Member of the Month
September 2017
Announcing Dynatrace's Community Member of the Month for September 2017, Tarun A.! Click here to read more! 
