• Forums
    • Public Forums
      • Community Connect
      • Dynatrace
        • Dynatrace Open Q&A
      • Application Monitoring & UEM
        • AppMon & UEM Open Q&A
      • Network Application Monitoring
        • NAM Open Q&A
  • Home /
  • Public Forums /
  • Application Monitoring & UEM /
  • AppMon & UEM Open Q&A /
avatar image
Question by Emmanuel L. · May 23, 2014 at 10:27 PM ·

DT 5.6 Java Agent on JVM 1.4 - error connecting to collector

Hello,

 

 

We are facing with an error when collecting our 1st Java 1.4 agent. We never got this error before with our JVM 1.5. Error code is 731004, and I did not find any result with search.

Any idea? Thanks.

 

2014-05-23 13:03:52 [000006a0] info [native] -----------------------------------------------------------------------------------------
2014-05-23 13:03:52 [000006a0] info [native] dynaTrace Agent for Java Copyright (c) 2004-2013 Compuware Corporation, www.compuware.com
2014-05-23 13:03:52 [000006a0] info [native] -----------------------------------------------------------------------------------------
2014-05-23 13:03:52 [000006a0] info [native] Version ..................... 5.6.0.5802, build date Jan 27 2014 20:10:12
2014-05-23 13:03:52 [000006a0] info [native] Command line is XXXXXXXX
2014-05-23 13:03:52 [000006a0] info [native] Build platform .............. Windows x86 32-bit
2014-05-23 13:03:52 [000006a0] info [native] Platform .................... Windows 2003 Server Service Pack 2 5.2.3790 x86
2014-05-23 13:03:52 [000006a0] info [native] OS edition .................. Enterprise
2014-05-23 13:03:52 [000006a0] info [native] OS productId ................ 69713-640-0011104-45046
2014-05-23 13:03:52 [000006a0] info [native] Hyper-V friendly name ....... RA1SSW3Q1A
2014-05-23 13:03:52 [000006a0] info [native] Bootstrap version ........... 5.6.0.5802
2014-05-23 13:03:52 [000006a0] info [native] Log level console ........... info
2014-05-23 13:03:52 [000006a0] info [native] Log level file .............. info
2014-05-23 13:03:52 [000006a0] info [native] Log file .................... D:/dt/log/dt_IFU_Q1A_3980.log
2014-05-23 13:03:52 [000006a0] info [native] Agent host .................. ra1ssw3q1a
2014-05-23 13:03:52 [000006a0] info [native] Agent library ............... D:/dt/agent/lib/dtagentcore.dll
2014-05-23 13:03:52 [000006a0] info [native] Options string .............. name=IFU_Q1A,server=ra1svw8d33.ra1.intra.groupama.fr
2014-05-23 13:03:52 [000006a0] info [native] Agent name .................. IFU_Q1A
2014-05-23 13:03:52 [000006a0] info [native] Server/Collector ............ ra1svw8d33.ra1.intra.groupama.fr:9998
2014-05-23 13:03:52 [000006a0] info [native] Interface type .............. JVMPI
2014-05-23 13:03:52 [000006a0] info [native] Detected application server: IBM WebSphere
2014-05-23 13:03:52 [000006a0] info [native] Trying to connect to Server for up to 0 seconds
2014-05-23 13:03:52 [000006a0] severe [native] Exception while connecting to collector, info:<connect()/apr_sockaddr_info_get(), 731004, The requested name is valid, but no data of the requested type was found. >
2014-05-23 13:03:52 [000006a0] warning [native] Unable to register with Server ra1svw8d33.ra1.intra.groupama.fr:9998, CONTINUING WITHOUT INSTRUMENTATION.
2014-05-23 13:03:53 [000006a0] info [native] Process ID .................. 3980
2014-05-23 13:03:53 [000006a0] info [native] JVM name .................... Classic VM 1.4.2
2014-05-23 13:03:53 [000006a0] info [native] JVM vendor .................. IBM Corporation
2014-05-23 13:03:53 [000006a0] info [native] JVM info .................... J2RE 1.4.2 IBM Windows 32 build cn142-20060421 (SR5) (JIT enabled: jitc)
2014-05-23 13:03:53 [000006a0] info [native] Platform .................... Windows 2003 5.2, x86
2014-05-23 13:03:53 [000006a0] warning [native] AutoSensors and CPU Sampling on this JVM may result in crashes or deadlocks and has been disabled. AutoSensors can be enabled with the 'forceenableppng=true' option.

 

PS: we used -Xrundtagent:name=<agentname>,server=<serverhostname> specific 1.4 syntax

Comment

People who like this

0 Show 0
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

5 Replies

  • Sort: 
  • Most voted
  • Newest
  • Oldest
avatar image

Answer by Dynatrace D. · Jul 24, 2015 at 05:04 PM

Do we have any work around for this issue, since i am also facing the same error in the agent log(Dev region Server). i am using Dyanatrace 6.1 amazingly the agent is working fine with the rest of the two server(Test and QA). I dont find any difference across these servers.

appericiate if i can get any fix for this.

Comment

People who like this

0 Show 1 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image Andreas G. ♦ · Aug 04, 2015 at 09:21 PM 0
Share

I suggest opening a support ticket. they can tell you if there is anything available in a fixpack that takes care of this

avatar image

Answer by Andrew C. · Feb 10, 2015 at 08:33 AM

Was there ever a fix for this? I am experiencing the same issue with the same log messages, except mine reports the error number as 670002 instead of 7310004.

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by Andreas G. · May 24, 2014 at 12:13 PM

The collector you have configured is this - correct? ra1svw8d33.ra1.intra.groupama.fr:9998

Can you ping this machine from the machine where this JVM Runs? Are the firewalls to port 9998 open?

 

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by Emmanuel L. · May 24, 2014 at 03:36 AM

Yes that's a collector  , I extracted this line from the doc.

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by Rick B. · May 23, 2014 at 11:37 PM

When you say <serverhostname> you pointed it to the <collectorhostname>, correct?

Rick B

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

How to get started

First steps in the forum
Read Community User Guide
Best practices of using forum

NAM 2019 SP5 is available


Check the RHEL support added in the latest NAM service pack.

Learn more

LIVE WEBINAR

"Performance Clinic - Monitoring as a Self Service with Dynatrace"


JANUARY 15, 3:00 PM GMT / 10:00 AM ET

Register here

Follow this Question

Answers Answers and Comments

4 People are following this question.

avatar image avatar image avatar image avatar image

Forum Tags

dotnet mobile monitoring load iis 6.5 kubernetes mainframe rest api dashboard framework 7.0 appmon 7 health monitoring adk log monitoring services auto-detection uem webserver test automation license web performance monitoring ios nam probe collector migration mq web services knowledge sharing reports window java hybris javascript appmon sensors good to know extensions search 6.3+ server documentation easytravel web dashboard kibana system profile purelytics docker splunk 6.1 process groups account 7.2 rest dynatrace saas spa guardian appmon administration production user actions postgresql upgrade oneagent measures security Dynatrace Managed transactionflow technologies diagnostics user session monitoring unique users continuous delivery sharing configuration alerting NGINX splitting business transaction client 6.3 installation database scheduler apache mobileapp RUM php dashlet azure purepath agent 7.1 appmonsaas messagebroker nodejs 6.2 android sensor performance warehouse
  • Forums
  • Public Forums
    • Community Connect
    • Dynatrace
      • Dynatrace Open Q&A
    • Application Monitoring & UEM
      • AppMon & UEM Open Q&A
    • Network Application Monitoring
      • NAM Open Q&A