Hello,
We are facing with an error when collecting our 1st Java 1.4 agent. We never got this error before with our JVM 1.5. Error code is 731004, and I did not find any result with search.
Any idea? Thanks.
2014-05-23 13:03:52 [000006a0] info [native] -----------------------------------------------------------------------------------------
2014-05-23 13:03:52 [000006a0] info [native] dynaTrace Agent for Java Copyright (c) 2004-2013 Compuware Corporation, www.compuware.com
2014-05-23 13:03:52 [000006a0] info [native] -----------------------------------------------------------------------------------------
2014-05-23 13:03:52 [000006a0] info [native] Version ..................... 5.6.0.5802, build date Jan 27 2014 20:10:12
2014-05-23 13:03:52 [000006a0] info [native] Command line is XXXXXXXX
2014-05-23 13:03:52 [000006a0] info [native] Build platform .............. Windows x86 32-bit
2014-05-23 13:03:52 [000006a0] info [native] Platform .................... Windows 2003 Server Service Pack 2 5.2.3790 x86
2014-05-23 13:03:52 [000006a0] info [native] OS edition .................. Enterprise
2014-05-23 13:03:52 [000006a0] info [native] OS productId ................ 69713-640-0011104-45046
2014-05-23 13:03:52 [000006a0] info [native] Hyper-V friendly name ....... RA1SSW3Q1A
2014-05-23 13:03:52 [000006a0] info [native] Bootstrap version ........... 5.6.0.5802
2014-05-23 13:03:52 [000006a0] info [native] Log level console ........... info
2014-05-23 13:03:52 [000006a0] info [native] Log level file .............. info
2014-05-23 13:03:52 [000006a0] info [native] Log file .................... D:/dt/log/dt_IFU_Q1A_3980.log
2014-05-23 13:03:52 [000006a0] info [native] Agent host .................. ra1ssw3q1a
2014-05-23 13:03:52 [000006a0] info [native] Agent library ............... D:/dt/agent/lib/dtagentcore.dll
2014-05-23 13:03:52 [000006a0] info [native] Options string .............. name=IFU_Q1A,server=ra1svw8d33.ra1.intra.groupama.fr
2014-05-23 13:03:52 [000006a0] info [native] Agent name .................. IFU_Q1A
2014-05-23 13:03:52 [000006a0] info [native] Server/Collector ............ ra1svw8d33.ra1.intra.groupama.fr:9998
2014-05-23 13:03:52 [000006a0] info [native] Interface type .............. JVMPI
2014-05-23 13:03:52 [000006a0] info [native] Detected application server: IBM WebSphere
2014-05-23 13:03:52 [000006a0] info [native] Trying to connect to Server for up to 0 seconds
2014-05-23 13:03:52 [000006a0] severe [native] Exception while connecting to collector, info:<connect()/apr_sockaddr_info_get(), 731004, The requested name is valid, but no data of the requested type was found. >
2014-05-23 13:03:52 [000006a0] warning [native] Unable to register with Server ra1svw8d33.ra1.intra.groupama.fr:9998, CONTINUING WITHOUT INSTRUMENTATION.
2014-05-23 13:03:53 [000006a0] info [native] Process ID .................. 3980
2014-05-23 13:03:53 [000006a0] info [native] JVM name .................... Classic VM 1.4.2
2014-05-23 13:03:53 [000006a0] info [native] JVM vendor .................. IBM Corporation
2014-05-23 13:03:53 [000006a0] info [native] JVM info .................... J2RE 1.4.2 IBM Windows 32 build cn142-20060421 (SR5) (JIT enabled: jitc)
2014-05-23 13:03:53 [000006a0] info [native] Platform .................... Windows 2003 5.2, x86
2014-05-23 13:03:53 [000006a0] warning [native] AutoSensors and CPU Sampling on this JVM may result in crashes or deadlocks and has been disabled. AutoSensors can be enabled with the 'forceenableppng=true' option.
PS: we used -Xrundtagent:name=<agentname>,server=<serverhostname> specific 1.4 syntax
Answer by Dynatrace D. ·
Do we have any work around for this issue, since i am also facing the same error in the agent log(Dev region Server). i am using Dyanatrace 6.1 amazingly the agent is working fine with the rest of the two server(Test and QA). I dont find any difference across these servers.
appericiate if i can get any fix for this.
I suggest opening a support ticket. they can tell you if there is anything available in a fixpack that takes care of this
Answer by Andreas G. ·
The collector you have configured is this - correct? ra1svw8d33.ra1.intra.groupama.fr:9998
Can you ping this machine from the machine where this JVM Runs? Are the firewalls to port 9998 open?
JANUARY 15, 3:00 PM GMT / 10:00 AM ET