UEM Not Displaying User Data
We recently applied required per-requisites for having the user experience module enabled such as enabling the Dynatrace Modules on IIS since our web application/server resides on a Windows machine. We are currently unable in seeing any user data like for example nothing shows up under the visits or user actions dashlets. We have checked via the Start Center>UEM Health Check that not only we have a valid license but also that the Agent Check passed.
We are looking for general advice on what we can check/audit for having UEM start displaying user driven actions. We have had users go to the site but we cannot see their activity displayed only UEM related dashlet.
Thanks
Hi Juan
One step of setting up UEM on Windows is that you also need to configure and launch the "dynaTrace Web Server Agent" Windows Service. This is the service that "acts like a proxy agent" for the IIS Modules.
Please double check if you have
a) modified the dtwsagent.ini file as descirbed in the documentation: Microsoft IIS Web Server Agent Configuration
b) launched or restarted the dynaTrace Web Server Agent Windows services (it needs a relaunch in case it was already running to pick up the changes in the dtwsagent.ini file)
You can also open the Agent Overview Dashlet to verify if the web server agent and the module in IIS are successfully connected
Last thing you want to do is use the UEM Health Check feature that is accessible in the Start Center. It will check if UEM is correctly setup, if the JavaScript Agent is correctly injected, if you have a valid license, ...
Hi Andreas:
Thank you, Yes we have addressed already the dtwsagent.ini file as one of the pre-requsites. We have also started the Windows Service for the Dynatrace Web Server Agent 5.5.0 and performed an IIS Reset. Looking at the Agent Overview Dashlet we can also see the required Agents.
It seems we have the basics covered yet we still cannot see user activity. Could this be due to misconfiguration of required Tags? Thanks
Have you done the UEM Health Check? Also - check out the Troubleshooting Tips as explained here: User Experience Management Administration
I can imagine the following things going wrong
a) JavaScript Injection doesnt work -> you can check that by looking at the HTML Source of your Web App and check if you find the dtagent javascript file injected
b) Your Web App doesnt allow JS files downloaded from the root directory. For that reason you can change the path we use to inject the dtagent to someting like /resources/js/... -> this can be changed in the UEM Settings of your System Profile
c) Your Web App doesnt allow our monitor signal (HTTP POST) on the default URL which is www.yourapp.com/dynaTraceMonitor. This can also be configured in the UEM Settings in your System Profile
Check these steps, execute the UEM Health Check and look into the doc page. If that doesnt help let us know
