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Carlos S. avatar image
Carlos S. asked ·

Creating Bts with multiple filters (Message Details)

Hi,

I've been trying to set up a new BT, I'd like to match a max. of 3 strings in this method below, but I'm not sure we can use the message contents in order to acchieve this.

I'm looking for, i.e., A B and C within message content. I've tried several combinations, but none of them seem to work. Can actually use Destination of the message and it will count it, graph, etc...

But if I add Filters (AND) it does not work.

Source message sample - confidential info removed - for Filters and Measures:

 

With just the first "message destination" filter it works, but soons as I add another condition (a string within Message Details), it does not work.

Is there a better way to do it or is it possible to do with messaging?

Thanks in advance for your time and attention,

Carlos.

 

 

business transaction
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Andreas G. avatar image
Andreas G. answered ·

Hi. What if you just use the second filter measure on its own. Does it still work? If not - the measure definition might be the problem and not the combination of the two. It is always best to test the individual measures. Make sure they deliver the value you are expecting, e.g: by charting it or by testing it "standalone" in a Business Transaction

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Carlos S. avatar image
Carlos S. answered ·

Hi Andreas and thanks for taking the time to review and reply, it is really appreciated.

Well, actually if I use one single filter for the measure it works, it can count occurrences for such condition. Or I can chart the BT.

But I need a more complex approach involving 3 conditions within the BT, whenever I add a second filter it "breaks" for some reason.

I've created a case for this one and I'll provide an off-line session so we can review with the Support Team, I was wondering if such BT is possible (message content driven) and then, if I can use 2 or 3 filters inside to come up with the right figures.

Once I have feedback from Support I'll provide feedback of course.

Best,

Carlos.

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Carlos S. avatar image
Carlos S. answered ·

Hi Andreas,

Actually it seems like the real problem is the measure definition, we can define a measurement based on Message Destination (BUT, this attribute is the same for every combination we have). We need to have different message destinations, it'd make things easier.

I have provided a sample off-line session to Support in order to confirm this.

And currently seems to be a "nice to have" or something we can propose for the roadmap, being able to filter based on message content in such scenarios.

We are trying to filter those strings, since different combination of the strings provide different "incoming sales channels" for our customer.

If you have any additional thoughts, will be welcome as usual.

Best,

Carlos.

 

 

 

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