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Question by Rob B. · Oct 04, 2011 at 11:01 PM · production

Possible to alter email action template

Is there any way to alter the email template used to send out incident alerts? We would like to forward some of them to an on call cell phone via email to SMS but most of the relevant information is dropped because of the verbose email template. Is it possible to tweak this or has anyone created a custom action to send text alerts in response to incidents?

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Answer by Klaus E. · Oct 05, 2011 at 02:38 PM

Hi Robert!

Are you looking for something like that? https://community.dynatrace.com/community/display/DL/SMS+Notification+Plugin

It is a plugin you can install which allows you to send SMS Notifications.

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Answer by Dominik S. · Oct 05, 2011 at 03:22 PM

Hi,

On the original question: the template for incident emails can currently not be altered, but we will take this as improvement suggestion and will consider this for future versions.

Thanks... Dominik.

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