question

Avin B. avatar image
Avin B. asked ·

problems restarting 6.2 host agents services on windows servers"severe [native] Exception in controller: receiveExact() ... not connected, 730053, Software caused connection abort. Retrying every 10 seconds.

agentcollector6.2
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David D. avatar image
David D. answered ·

We had the same issue (version 7.1) and a restart corrected it.

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Kishan A. avatar image
Kishan A. answered ·

Hi Babar,

Please see attached agent log with error as requested.

Regards,

Kishandt-os-12360.log


dt-os-12360.log (24.8 KiB)
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Hello Kishan,

Did you restart your collector after this issue? if NOT

Can you restart easily to check the result?

Regards,

Babar

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Avin B. avatar image
Avin B. answered ·

Hi Babar,

We saw this message in the host agent log file for a few host agents.

Regards,

Andre

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Hello Andre,

Can you share the host agents log file here?

Regards,

Babar

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Babar Q. avatar image
Babar Q. answered ·

Hello Avin,

In which log file did you see this message?

Can you share some more informaiton?

Regards,

Babar

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Hi Babar,

Please see support call logged for problem...

  1. SUPDT-33684

Regards,

Kishan

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Hello Kishan,

I cannot access the support case due to my limited account rights.

Regards,

Babar

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