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Shaohui L. avatar image
Shaohui L. asked ·

easyTravel Java Agent Offline issue

When do AppMon v6.5 training, one of trainees didn't find Java Agent in Agent overview dashlet.

As screenshot showed the agents were offline status when runing easyTravel Configuration UI with core training -> standard scenario.

Uninstall easyTravel and reinstalled it, the issues was the same.

Uploaded config and log information, please help.

customerfrontend-8080-0-0.log

easytravelconfig3170054384236206281properties.txt

appmon6.5agentjavawindow
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Dennis M. avatar image
Dennis M. answered ·

Hi Shaohui,

a quick check revealed this in the logs:

2017-09-13 10:26:29 Custome INFO    [Tomcat7Starter] Directory does not exist: D:\Program files\Dyn_easytravel\customer\tomcat
2017-09-13 10:26:29 Custome INFO    [Tomcat7Starter] starting from webDir=D:\Program files\Dyn_easytravel\customer\webapp, tomcatDir=D:\Program files\Dyn_easytravel\customer\tomcat, workDir=D:\Users\huajunzhang\.dynaTrace\easyTravel 2.0.0\easyTravel\tmp\8080

You should always try to encourage people to install easyTravel in the default folders (e.g. C:/Program Files/Dynatrace), as some configurations otherwise won't work. I had a couple of trainings to learn that the hard way...

Best regards
Dennis

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Shaohui L. avatar image
Shaohui L. answered ·

Thank you, Dennis.

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