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Question by chiranjit D. · Jul 11, 2018 at 06:57 AM · appmon 7

User is unable to change heap memory of Appmon Client

One our end user is trying to increase the heap memory of is Appmon client 7.0 but whenever he updates and restarts client, settings don't change. I told him to uninstall and reinstall it or use dynatrace portable client but still no luck.

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Answer by James K. · Jul 11, 2018 at 01:26 PM

I would check the environment variables set on the user's machine. There are some such as JAVA_OPTS, JAVA_OPTIONS, or JAVA_TOOL_OPTIONS (depending on the JVM vendor) where if a -Xmx is set it can override the values you set in the client or ini file.

James

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avatar image chiranjit D. · Jul 12, 2018 at 09:44 AM 0
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Hi James,

You were right, in Enviornment variables it was using JAVA_OPTIONS which was causing it to be static. user removed and then it worked.

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Answer by Babar Q. · Jul 11, 2018 at 07:19 AM

Hello Chiranjit,

Make sure the guy is using the Rich Client and not the Java Webstart client because you cannot change the heap size of the Webstart client,

Regards,

Babar

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Answer by chiranjit D. · Jul 11, 2018 at 07:26 AM

He is using Rich client only, but whenever he tries to change the heap memory and restarts it, it doesn't change but when he check the dtclient.ini there the change is reflected.

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avatar image Babar Q. · Jul 11, 2018 at 07:50 AM 0
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Hello Chiranjit,

Do you mean changes are reflected in the dtclient.ini but not in the client after restart?

How much memory he has on the host and how much he is assigning to the client?

Regards,

Babar

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Answer by chiranjit D. · Jul 11, 2018 at 07:57 AM

Yes Babar,

Changes are not reflecting in client.

he has 16G for ram and trying to assign 2048 or 3084 but nothing is working out. He also has admin rights to his machine, so i don't think its access issue.

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avatar image Babar Q. · Jul 11, 2018 at 08:20 AM 0
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Hello Chiranjit,

Just try with the 3072 MB instead of 3084 MB.

Regards,

Babar

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