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Christian W. avatar image
Christian W. asked ·

Issue: Instrumentation is not available

Hello,

in our environment there are 2 agents which have connection state: "Connected (Issue: Instrumentation is not available)

The log shows the following:

2018-07-11 13:09:47 UTC [000002dc] severe [native] Exception in controller: receiveExact() ... error reading, 70014, End of file found. Retrying every 10 seconds. 2018-07-11 13:09:53 UTC [000004ac] warning [native] Exception occurred while sending events: sendExactOnce(), 730053, Software caused connection abort 2018-07-11 13:09:54 UTC [000004ac] warning [native] Instrumentation channel disconnected: server did not reply to ping request 2018-07-11 13:11:09 UTC [0000028c] info [native] Instrumentation channel connected successfully 2018-07-11 13:11:09 UTC [0000028c] info [native] Connected to Server/Collector KFDCXX01.ww.xx.lan:9998 2018-07-11 13:11:09 UTC [000004ac] info [native] Eventsender channel connected successfully 2018-07-11 13:11:09 UTC [000002dc] info [native] Control channel connected successfully 2018-07-11 13:11:10 UTC [000002dc] info [native] Process metrics pattern ..... not set 2018-07-11 13:11:10 UTC [000002dc] info [native] Agent ID .................... c9d26dfb 2018-07-11 13:11:10 UTC [000002dc] info [native] Server ID ................... -1119677267 2018-07-11 13:11:10 UTC [000002dc] info [native] Process ID .................. 2240 2018-07-11 13:11:10 UTC [000002dc] info [native] Recovery .................... enabled 2018-07-11 13:11:17 UTC [000002dc] info [native] License = license ok; 2018-07-11 13:13:41 UTC [000002dc] info [native] Process metrics pattern ..... not set 2018-07-11 13:13:44 UTC [000002dc] info [native] Storing collector peer list (0 entries) to e:/server/dynatrace/dynatrace agent 7.0/agent/conf/collectorlist.QlikViewSettingsServer 2018-07-11 13:13:44 UTC [000002dc] info [native] Server/Collector ............ KFDCXX01.ww.xx.lan:9998 2018-07-11 13:18:23 UTC [000002dc] severe [native] Exception in controller: receiveExact() ... error reading, 70014, End of file found. Retrying every 10 seconds. 2018-07-11 13:18:29 UTC [0000028c] warning [native] Instrumentation channel disconnected: server did not reply to ping request 2018-07-11 13:18:33 UTC [000004ac] warning [native] Exception occurred while sending events: sendExactOnce(), 730053, Software caused connection abort 2018-07-11 13:22:30 UTC [0000028c] info [native] Instrumentation channel connected successfully 2018-07-11 13:22:30 UTC [0000028c] info [native] Connected to Server/Collector KFDCXX01.ww.xx.lan:9998 2018-07-11 13:22:55 UTC [000004ac] info [native] Eventsender channel connected successfully 2018-07-11 13:22:55 UTC [000002dc] info [native] Control channel connected successfully 2018-07-11 13:22:55 UTC [000002dc] info [native] Method Entrypoint list (Whitelist) changed. 2018-07-11 13:22:55 UTC [000002dc] info [native] Process metrics pattern ..... not set 2018-07-11 13:22:55 UTC [000002dc] info [native] Agent ID .................... c9d26dfb 2018-07-11 13:22:55 UTC [000002dc] info [native] Server ID ................... -1 2018-07-11 13:22:55 UTC [000002dc] info [native] Process ID .................. 2240 2018-07-11 13:22:55 UTC [000002dc] info [native] Recovery .................... enabled 2018-07-11 13:22:55 UTC [000002dc] info [native] Hypervisor .................. VMware 2018-07-11 13:25:40 UTC [000002dc] info [native] Process metrics pattern ..... not set 2018-07-11 13:25:42 UTC [000002dc] info [native] Storing collector peer list (0 entries) to e:/server/dynatrace/dynatrace agent 7.0/agent/conf/collectorlist.QlikViewSettingsServer 2018-07-11 13:25:42 UTC [000002dc] info [native] Server/Collector ............ KFDCDXXXX.ww.xx.lan:9998 2018-07-11 13:25:45 UTC [000002dc] info [native] License = license ok;

Does anyone know what we can do here to fix this? Thanks in advance.

monitoringadministration7.1clientperformance warehousesystem profile
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Babar Q. avatar image
Babar Q. answered ·

Hello @Christian W.

Did you try to restart the processes/application?

Did you check weather ports are open from the agents to collector?

In your logs the mentioned and the bold wording I read first time in the logs: Instrumentation channel disconnected: server did not reply to ping request and software caused connection abort.

Regards,

Babar

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Christian W. avatar image
Christian W. answered ·

Restart of agent solved this issue. Thanks!

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Christian W. avatar image
Christian W. answered ·

Hello @Babar Q.

There is no firewall between agent and collector.

I will try to restart the application.

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Christian W. avatar image
Christian W. answered ·

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