Hi, we are able to get emails for Incidents already in place for all the individual agents in an application, but would like to try the extended email plugin to suffix the Agent Group name in Subject.
but we are unable to achieve that. please help with your suggestions or any workarounds.
Is it mandatory to have "Email Notification" enabled along with Extended email plugin ?
any specific variable need to be used to suffix "AGENT GROUP" name ?
Answer by James K. ·
No you don't need to have the standard email action in place. You can use any of the variables described here.
The format for using them is:
Note that these variables only work for the extended email action plugin - not the standard one.
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