question

Hemakumari B. avatar image
Hemakumari B. asked ·

Some usrer actions are not showing a correct purepath

please see below screenshot the purepath does not show any details. It has only XHR and some other things.

The purepath should show the actual page load and other events in that page.

Can you explain please why it is showing Xhr .

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udu0x.jpeg (159.7 KiB)
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Hemakumari B. avatar image
Hemakumari B. answered ·

Hi Mathieu,

I didn't see any user action pure path in it .

Above screenshot has shared by user, he raised an incident for it.i need to give an solution to the user.

But I couldn't see the purepah and web request in my Dynatrace.

User asked me like pure path is showing an action is XHR,Can you please tell what is that meaning of XHR.

Thanks

Hemakumari Boina

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Hello Hemakumari,

OK, I've understood your problem ;)

Try to compare with the result of Network tab of browser's devtools when you do the same move (click on "SignIn" on /logon/).

You will have some calls of XHR type.

Check if the domain of this XHR calls is configured on Dyntrace with UEM (Or have you configure UEM on Default application? ).

Check if this XHR calls route on your webserver where Dynatrace is configured.

Regards,

Mathieu

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Mathieu C. avatar image
Mathieu C. answered ·

Hello,

Expand "Web Requests", Purepath is here.

Or Right Click on the User Action Purepath, select Drill Down > Purepath.

Regards,

Mathieu

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Hi Mathieu,

I didn't see any user action pure path in it .

Above screenshot has shared by user, he raised an incident for it.i need to give an solution to the user.

But I couldn't see the purepah and web request in my Dynatrace.

User asked me like pure path is showing an action is XHR,Can you please tell what is that meaning of XHR.

Thanks

Hemakumari Boina

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