question

Dattatray M. avatar image
Dattatray M. asked ·

Unable to Install AppMon 7.1 on windows machine.

Hi,

We are unable to install AppMon 7.1 (x64) on Windows 10 OS (x64 and 16 GB of RAM). Installation aborts with the error message "There is a problem with this Windows Installer package. A program run as part of setup did not finish as expected. Contact your support personnel or package vendor."

We thought it is installer package issue so that we tried installation of AppMon 7.2 but still we faced same issue.

We checked documentation for AppMon version and OS compatibility and we found that there are no compatibility issues.

Please find attached image for the error message that we are getting while installation.

windowsinstallererror.png

Have anyone face the same issue? Kindly suggest.

Regards,

Dattatray M

monitoringappmon 7server7.1installation7.2errorswindow
10 |2000000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Sebastian K. avatar image
Sebastian K. answered ·

Hello you have got 1603 error which may mean that there is problem with permissions to directory Dynatrace is trying to write. More info in Microsoft documentation:

https://support.microsoft.com/help/834484/you-receive-an-error-1603-a-fatal-error-occurred-during-installation-e

Did you run installator as Administrator or he asked you for granting permissions?

Sebastian

1 comment Share
10 |2000000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Hi Sebastian,

Thank you for the input. We will check and get back to you.

Regards,

Dattatray M.

0 Likes 0 · ·
Sebastian K. avatar image
Sebastian K. answered ·

Please try start installer from command line and past here output. You will see exact problems. Check also installation dir in Program Files, I’m not sure but there may be log. You have Administrator privileges I suppose?

Regards,

Sebastian

1 comment Share
10 |2000000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Hi Sebastian,

Yes, We have Administrator privileges. We tried installation using command line and we didn't get any logs and we faced same problem. Then we tried installation by executing command "msiexec /i dynatrace.msi /L*V <DIR>\dt_msi.log" which we found on community Unable to Install Dynatrace Server 6.1.0.7880.

Please find attached log file dt-msi.zip which is generated by executing above command.

Kindly check and suggest.

Regards,

Dattatray M

0 Likes 0 · ·
dt-msi.zip (433.1 KiB)