question

Karthikayini M. avatar image
Karthikayini M. asked ·

Dynatrace APM Client not opening

Hi All,

I am getting below error in client machine. Not able to open client. Please help me.

Thanks & regards

Karthikayini M

java7.1clienterrors
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Babar Q. avatar image
Babar Q. answered ·

Hello @Karthikayini M.

First of all run the command java -version on the command prompt to know the availability and version of Java.

If you do not have a Java then install it the version required by Dynatrace Client and then in the Advanced System Settings assign a veriable e.g.

Regards,

Babar


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Hi @Babar Q.

Thanks for the reply.

Regards

Karthikayini M

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Sebastian K. avatar image
Sebastian K. answered ·

Client has Java installed properly on his station?

Sebastian

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HI @sebastian k.

Could you please tell me, java of local machine ?

Thnaks & regards

Karthikayini M

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Yes this error tells us that there was a problem with finding java by client.

Sebastian

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Joe H. avatar image
Joe H. answered ·

The client installer installs a private JRE into the Dynatrace directory already so there should be no reason to have to install a Java Runtime.

If you're still having problems, perhaps you should uninstall and then reinstall the client.

Can you clarify whether you're using locally installed client, or the JNLP client?

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HI @Joseph M. H.

Thanks for replying.

I am using portable client. Should I delete and use new client.

Thanks & regards

Karthikayini

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I suggest you delete the client you have and install the full client from the downloads page. It will install a JRE for you as part of the client install.

https://downloads.dynatrace.com/downloads/download.aspx?p=1&r=219

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Hi @Joseph M. H.

Thanks for the reply.

Regards

Karthikayini

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