question

Babar Q. avatar image
Babar Q. asked ·

​Number of Processing Sub-Paths

Dear All,

We observed that time to time there is a big spike for "Number of Processing Sub-Paths (Number of Processing Sub-Paths (split by Agent))" sometime this number reaches near about MILLION.

Due to this we can see the impact on below:

  • High CPU
  • Skipped PurePaths
  • Saturation of the Realtime Path Analyzer Queue (RTA - Saturation of Realtime Path Analyzer Queue)
  • Saturation of Session Storage Queue (Saturation of Session Storage Queue)
  • High Global Agent Time (Delta)

How to know the agents involved in huge splitting?

How to overcome on this issue?

Regards,

Babar

agent7.2splitting
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1 Answer

Lukas B. avatar image
Lukas B. answered ·

Is there a solution to this problem? We're facing the same issue, the "Number of Processing Sub-Paths (Number of Processing Sub-Paths (split by Agent))" is constantly increasing right now. The server is barely responding

Thanks & Regards,

Lukas

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