question

Nikou K. avatar image
Nikou K. asked ·

Unable to get Failure percent for Business Transaction

Hi I have created a measure using Business Transaction Evaluation/Filter/Splitting Values then Web Services -Method Value. Then I've created a Business Transaction from that measure. This gives me the correct count but I can not get failed % of Incident Alerts.

Please let me know if you have any advice.

Thank You

appmonalertingmonitoring
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1 Answer

Rodrigo A. avatar image
Rodrigo A. answered ·

Hello,

Do you have checked the "Failure rates" in Calculate Results?


With that checked you should get the failure rate for your BT



Best Regards


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Yes, I have that checked but I dont see any failures (even when I know i am invoking what should be a failure). But thanks for the suggestion.

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You don't see any information or you see 0%?

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I see 0%.

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So if you see 0% this means that the Purepaths are not consider as failed Purepath. So if you go to the Purepaths related to the BT, it will show with a green light on the left row, all the Purepaths are consideer sucessfull.

The failure rate will appear when the Purepaths appear with a red light. So what you will need is to modify the conditions to consider a Purepath as a failed one.

For example: maybe for your use case you need to consider 404 as a failure. Then you have to go to System Profile > Error detection and adapt the rules to consider a 404 as an error.

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For HTTP 4xx response and response on Transaction Entry I have checked 'count as error mark as transaction as failed'. I am still seeing failure as 0%. Is that what you were referring to?

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Yes that is what I mean. Check the rules values in here so how you can select a transaction as a failure

https://www.dynatrace.com/support/doc/appmon/administration/system-profile/edit-a-system-profile/system-profile-error-detection/


Also, again, after changing the configuration, verify if you are receiving any Purepaths with a 4xx HTTP code returned and marked as a failed transaction.

For example:
This PP is marked as a failed transaction



So if you do a drilldown to BussinesTransactions (where this PP appears), it will show a 100% of error (as we are just selecting one PP, this is the 100% of the BT Purepaths analyzed)

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Hi so I have done what you recommended and I still see 0% failed. Thank you for your help!

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