question

Karthikayini M. avatar image
Karthikayini M. asked ·

visits and user actions not captured

Hello All,

Visits and user actions not captured .

Purepaths and other data is coming.

UEM volume is there. UEM is enabled.

May I know how to troubleshoot it.


Thanks & regards

Karthikayini M


appmon 77.1user actions
10 |2000000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

1 Answer

Sebastian K. avatar image
Sebastian K. answered ·

Hello,

1) did you check if UEM healthcheck as on link below?

https://www.dynatrace.com/support/doc/appmon/user-experience-management/user-experience-management-administration/uem-health-check/

2) If it passed did you go to monitored site and checked on network / source code if you see there agent snippet and it's running?

3) Did you see JS errors on browser console (if agent is injected). May be beacons from agent are not be able to send?

4) If your agent isn't injected, do you have monitored webServer that should inject uem (Apache / NGINX, IIS Web Server (I'm not talking about .net agent on IIS pool) / Tomcat / Jboss).

5) If agent is monitored, do you have User Experience sensor pack placed in sensor placemenent on it's AgentGroup?

6) Do you have properly Defined application in system profile? To you see assigment to created application on purepaths?


7) If application is created correctly, do you have configured UEM for this particular application with assigning proper frameworks that are used on frontend?


More throubleshooting here:

https://www.dynatrace.com/support/doc/appmon/shortlink/id_user_experience_management_administration#anchor_troubleshooting


Regards,

Sebastian

4 comments Share
10 |2000000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Hi @sebastian k.

Thanks for the reply


My user experience settings as below.


Shall I include Jquery also. Does it need agent restart to reflect


Thanks & regards

Karthikayini M

0 Likes 0 · ·

What with other points? Adding jquery does not require any restart.

Sebastian

0 Likes 0 · ·

Hi @sebastian k.

Thanks for the reply. I am checking with other points right now.


Thanks & regards

Karthikayini M

0 Likes 0 · ·

Suggest starting from monitored website and checking if there is UEM JS snippet injected. If not that you have to check my suggestions to find out why.

Sebastian

1 Like 1 · ·