I'm trying to do something fairly straightforward, with no luck.
We have a few agents that we want to monitor the process they are instrumenting in terms of availability.
So yes, we have the "process application unavailable" incident, which is exactly what we want - only we want it for the specific group of agents we are interested in, and not all the agents in the profile.
The goal is to have a tile in a dashboard that displays an incident only when certain agents trigger the "process application unavailable", so the incident would be relevant and display the name of the process/agent.
Searched the forums only to find some similar questions with no solution.
Maybe someone has one?
Answer by Sebastian K. ·
There is availability measure:
It will work similar to default incident measure. But you can filter it by agent group:
You can pick which agent group should be considered by measure. I suggest creating measures for each Agent group Separately. Then you can create Incident based on each measure. If you will have all Incidents, put on your Dashboard traffic lite charts or Incident Charts. You will have exactly what you need. Remember about setting proper thresholds (screen one).