question

Jose I. avatar image
Jose I. asked ·

Issue installing dT agent

Hi.

I'm trying to install the agent package for .NET and the process is failing because the path of the IIS command that the process is trying to execute is not valid:

Product: dynaTrace Agent 4.2.0 – Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action Install_IIS7_Agent, location: C:\Program Files (x86)\dynaTrace\dynaTrace Agent 4.2.0\agent\lib\, command: "C:\Windows\SysWOW64\inetsrv\appcmd.exe" install module /name:"dynaTrace IIS7 Webserver Agent 4.2.0" /image:"C:\Program Files (x86)\dynaTrace\dynaTrace Agent 4.2.0\agent\lib\dtagent.dll" /add:false /preCondition:bitness32

Is there a workaround to avoid that?

Thanks in advance and best regards.

JMI

10 |2000000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

1 Answer

Andreas G. avatar image
Andreas G. answered ·

I would contact techsupport so that they can look into this. They can have a look at your installer log files and figure out what exactly goes wrong

Andi

1 comment Share
10 |2000000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Hi, Andy.

The installer remove all the contents and don't remain any log file... almost in the installation path... Is there another place where the log files are kept? the message that i've attached is from Event Viewer of Windows.

It's strange...

Thanks!

BR.

JMI

0 Likes 0 · ·