Appplication Overview not showing current time interval (5.0)

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Question by George F. · Dec 22, 2012 at 04:24 PM ·

Appplication Overview not showing current time interval (5.0)

It seems that my Application overview time frame is 'stuck' to a few days ago ( December 19 ) when I had baseline violations rather than the CURRENT time frame.

Image if my current ( Dec 22 ) Application overview shtowing DEC 19 timefram attached

AOV.png

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Answer 1 · 2013-01-10T06:36:22Z

Answer by George F. · Jan 10, 2013 at 06:36 AM

Support helped resolve this issue.

Problem turned out to be that the view was 'locked' to the specfic time fram while in DEBUG Mode.

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Answer 2 · 2012-12-24T04:47:29Z

Answer by George F. · Dec 24, 2012 at 04:47 AM

Yes - Client re-start does not help .

I have opened a support ticket for this and a couple other issues

Unfortunately our dynaTrace 5.0 migration ( from 4.1 ) experience has has not been a stable one so far.

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Andreas G. ♦ · Dec 24, 2012 at 10:55 AM 0

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Sorry to hear that you ran into issues when upgrading. I am sure you get helped by our tech support team
If there is anything else we (the community) can do for you let us know

Andi

George F. Andreas G. ♦ · Dec 24, 2012 at 11:12 AM 0

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Thank you. Will post resiltions when they become available.

Answer 3 · 2012-12-22T16:34:39Z

Answer by Andreas G. · Dec 22, 2012 at 04:34 PM

Hi. This is an odd behavior. If it says last hour it should be last hour.
Can you click on your application overview (first tab in the breadcrumb) and then Hit F5 (or refresh). Will it refresh to the current timeframe then?
also - next to the Blue Home Button in the toolbar there is a little drop down that allows you to select the System Profile. Make sure you have selected the current system profile and not a stored session.

Andi

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George F. · Dec 22, 2012 at 04:41 PM 0

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Thanks for quick reply .

Already took the actions you outlined but no change .

I'm stuck in the same time fram even when change profiles - even profiles from diffrent dynaTrace servers.

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Andreas G. ♦ George F. · Dec 22, 2012 at 04:50 PM 0

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Here are some additional things you can check
1) Client and Server Log Files: access them through the System information dashlet. Look at them and check if there is any error output that would give you more indications
2) Verify that data is still captured till that timeframe: create a dashboard and chart those Business Transactions that you have specified on your Application Overview, e.g: displayLogin. The AppOverview shows data from those BTs that you have configured. If there is no data coming in on that BTs the behavior might be (although I am not certain) - that the appoverview might just show the last hour of available data

Andi

George F. Andreas G. ♦ · Dec 22, 2012 at 07:03 PM 0

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No Errors in Client Log

BTs showing uptodate information

I guess I need to open a support call

Andreas G. ♦ George F. · Dec 23, 2012 at 04:27 AM 0

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I assume you have tried restarting the client? If that doesnt help as well you should open a support ticket. Please keep us posted

Appplication Overview not showing current time interval (5.0)

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