Hi,
We are using an application where we have UI (JavaScript) and Server side calls also. I want to calculate the SLA of a particular use case and find hotspots.
I want to combine UI + Server + DB into one single bundle i.e. When a user click on say Customer Search event, then the combined bundle should contain (when I drill down) all the details (like Browser Pure paths, Pure paths, Network, ,) of that particular user click.
Can anyone suggest the different ways to achieving this activity?
One more thing is that, if multiple users are logged into application and doing transactions, then without installing/connecting IE Agent from their machines, we need to calculate the SLA's.
Thanks in Advance,
Thanks,
Ravi Kumar G
Answer by Andreas G. ·
Hi
If you want to do this for every single user i suggest looking into our UEM (=User Experience Management). Instead of relying on the Browser Plugin it uses a JavaScript Agent that will work on ANY end user. It will capture response time for each User Interaction (e.g: button click) and it will also combine it with the server side purepaths.
Here is some information for you to read up on UEM: User Experience Management
Answer by Ravi G. ·
Thanks Grabner for your quick response.
I tried with UEM, but when I am enabling UEM, our application is not working fine and getting java script error.
Should we need to do any extra configuration settings for that?
Thanks
Ravi Kumar G
There are many options you can configure for UEM. You can control which JavaScript handlers to hook and for which frameworks (jQuery, GWT, ...) you want to have special support. I would double check these settings in your System Profile -> User Experience Settings as explained here: System Profile - User Experience
Also - there is a troubleshooting section in the following doc page - Step 5 talkes about JavaScript Errors caused by UEM: User Experience Management Administration
JANUARY 15, 3:00 PM GMT / 10:00 AM ET