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Matthew K. avatar image
Matthew K. asked ·

Expanding time range for "the alert generation time as a report time range"

We are using the Add Report URL option with our ESM alerts out of the CAS that provides a link to a DMI report that shows the failed transaction when the alert occurred for the application owner’s support team. We also select the “use the alert generation time as a report time range” option in these alerts. When we view the reports for these alerts, the time range is only 5 minutes and does not show the complete issue or picture for our scenario. Is there a way to add 20 minutes prior and 20 minutes beyond the 5-minute report time range? For example can we hard code the 20 minutes prior and 20 minutes beyond if we made a change to the time range in the URL report link in the alert? ☆tTime={sTS}&endTime={eTSzdata}} would be ☆tTime={sTS}-20&endTime={eTSzdata}+20} etc?

alertingesm
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Chris V. avatar image
Chris V. answered ·

Set you're target report to be something like 'last hour', and save it.

In you're rule definition, only set the endTime parameter.

If you set both parameters the CAS will override any time range definition saved in the report, if you only set the endTime, the CAS will use the saved time range.

You can't quite do what you've asked (-20 +20) in one table like this, but you can get fancy with custom time ranges in the report definition and have two tables one being -20 the other being +20.

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Matthew K. avatar image
Matthew K. answered ·

@ChrisV This worked great. Exactly what we needed. We've set it to previous 4 hours and this tells a great story about the issue when it alerts. Thanks!

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Bart D. avatar image
Bart D. answered ·
? Hi, Thank you for your e-mail. I am currently out of office and will back on 25 th of January. For urgent matters you can send an e-mail to: BMS@simac.be Kind Regards, Bart Daems Business Management Solutions Consultant Simac ICT Belgium Zone Guldendelle Arthur De Coninckstraat 5 B-3070 KORTENBERG Belgium Tel. General +32 (0)2.755.15.11 Tel. Direct. +32 (0)2.755.16.08 Fax. Direct +32 (0)2.755.17.00 E-Mail: bart.daems@simacbms.com
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