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Matthew K. avatar image
Matthew K. asked ·

No emails for alerts when using Data Access Control

We are using Data Access Control where we use user groups to define the specific dashboards users can see, as well as using user groups to control what role those users receive. We cannot have our users seeing other application’s data. When we deployed this security, emails would not work for the users who need to be notified of an alarm email alert. The only way we can get alerts to go out is to set everyone’s access rights to admin. We’ve tried multiple combinations of roles and user groups but the emails will not be sent to the users no matter what combination we’ve tried except for admin role. Does anyone know why this is not working. Please see the attached file. There is a warning message next to the user that may explain what the issue is but tool tips will not display for this warning. DCRUM version 12.4.6 - 188

alertingesm
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Janusz B. avatar image
Janusz B. answered ·

The missing tooltip issue was fixed in 12.4.10.1879 build. The missing tooltip would explain why the notifications won't be send to the user. Please open a support ticket for this issue.

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Joseph W. avatar image
Joseph W. answered ·

I was able to inspect the element and noticed that the span title references "1 distinct notification(s) on 1 device(s)." almost as if this is what the tooltip was supposed to say.


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Barbara Z. avatar image
Barbara Z. answered ·

According to the documentation:

https://community.dynatrace.com/community/display/...

user can only view existing reports or create new ones that are based on the DMI views that include the selected filtering dimension.
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Hi Barbara,

We have it filtered out by application, and when we set the data access control on the user group to have access to the application and the responding reports... users do not receive email alerts.

We have email alerts set up on these applications so that when our ESM robot reports that a transaction in the application had failed 2 times in a row, an email alert is generated.

Matt's attached picture shows that some warning symbol is present, though no tool tip is there to explain what that warning symbol is in reference to.

We are able to force the symbol away by giving the user's group the System Administrator role. When we do this, email alerts resume as expected.

Thanks,

Joe.

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