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Kali P. avatar image
Kali P. asked ·

Downgrade of DCRum components from Sp3/Sp2 - 12.4

Hi Team,

I Would like to know the entire process to downgrade DCRum components(Rum Console, CAS, ADS and AMD) from 2017 Sp3/Sp2 to 12.4 (Client want to know the process and for documentation)

We have successfully upgraded from 12.4 to Sp2 followed by Sp3.

Regards,

KP

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Babar Q. avatar image
Babar Q. answered ·

Hello Kali,

To downgrade any of the DC RUM components to a previous release, you must restore a backed up configuration of the downgrade release as described in complete backup procedures for Report Server, AMD, RUM Console and CSS. If you do not have a configuration backup of the target release, downgrading will include recreating individual settings per component manually.

Downgrading data collecting components will delete all data collected under current release.

Review the below link.

https://www.dynatrace.com/support/doc/dcrum/upgrade/downgrading-dc-rum/?_ga=2.71065616.1840813284.1516120994-999211794.1452934108

Regards,

Babar

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Karolina L. avatar image
Karolina L. answered ·

Hi Kali,

Here's the procedure described in the DC RUM documentation: Downgrading DC RUM

Regards,

Karolina

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Przemyslaw T. avatar image
Przemyslaw T. answered ·

In essence, there is no downgrade option in the product installer. By downgrading we mean:

* uninstalling the newer version

* installing old version

* restoring old version database backups (or start with a fresh database)

* restoring configuration from backup

ps. Please note we end support for 12.4 release by June 30, 2018.

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