question

lazaro c. avatar image
lazaro c. asked ·

DCRum upgrade

Hi all,
I would like to upgrade / fixpack my environment to version 12.4.15. Currently the components are to the following versions:
AMD = 12.4.3
CAS = 12.4.2
Rum Console = 12.4.2

I would like to avoid upgrading AMD because it is shared with another customer, who has the CAS and Rum Console version 12.4.11.

Is it possible or am I obliged to upgrade this component?
Is version 12.4 still supported by dynatrace?

Regards
Perez

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1 Answer

Przemyslaw T. avatar image
Przemyslaw T. answered ·

Lazaro,

Release 12.4 is no longer supported and therefore we recommend that you (and the other customer sharing data from the same AMD) consider migration to 2017 SP5 release. I suggest opening a migration ticket so we can advise you on the best migration approach.

Upgrading your existing 12.4.2/12.4.3 components to 12.4.15 is may not work properly with report server components being at 12.4.11 - those would have to be upgraded to 12.4.15 first.

Also if you're still running classic AMD, please be aware the 2017 AMD there is a new AMD architecture (so called high-speed AMD) and in order to migrate to this release, you'd need RHEL 7 OS and follow this AMD migration procedure.

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Hi Przemyslaw,
thanks for the very fast and exhaustive response.
I will program the upgrade according to your advice.

Regards
Lazaro
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