question

Toshimasa S. avatar image
Toshimasa S. asked ·

"eServices" after EOS

Hi,
Our customers with PERPETUAL licenses will continue to use NAM after March 2021 (EOS).

I have one concern. Is "eServices" closed after EOS?
It is assumed that a customer with a PERPETUAL license will reinstall the NAM due to hardware problems. I understand that a reinstall requires a license activation.

I am worried that if eServices is closed by EOS, reinstallation becomes impossible.

I'm looking for information about "eServices" after EOS.

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1 Answer

Kris Z. avatar image
Kris Z. answered ·

After NAM EoS, eServices won't be publicly available, but it won't be closed either. Dynatrace Licensing team will gladly assist you in resolving NAM permanent license related issues, like re-issuing or activating the license.

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