Hi,
we use BSM dashboard 12.0.0..
We have email setup so that if any of out connection polling exceeds 180000 ms (3 minutes), an email is sent out to a list of users.
Some of these users have since left.
Where can I change the list of users so that it is sent to the correct people ?
Also, how do I increase the poll time from 180000 ms ?
Thanks
Answer by jyothi p. · May 18, 2017 at 02:17 PM
If your notification is configured through BSM client notifications, go to Event management->Notifications->people
Check Policy,Notifications and Role to see how the notification is configured.
If you have other custom mail or script adaptors, please check the adaptor's configuration.
Answer by Adrian C. · May 22, 2017 at 09:23 AM
I have found a "ConnectionManager.xml" which contains the line "var maxDuration - 180000; " This would appear the line to change to increase the polling window. In terms of the email configuration, there is a file called "Script_MessageTranslator.xml "which contains the email properties e.g. the To / From /Message body. Both files are in "Business Service Manager 12.0 \ vsm\ config" folder
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