• Forums
    • Public Forums
      • Community Connect
      • Dynatrace
        • Dynatrace Open Q&A
      • Application Monitoring & UEM
        • AppMon & UEM Open Q&A
      • Network Application Monitoring
        • NAM Open Q&A
        • Enterprise Synthetic Monitoring
      • Synthetic Classic
        • Synthetic Classic Open Q&A
  • Home /
  • Public Forums /
  • Network Application Monitoring /
  • Enterprise Synthetic Monitoring /
avatar image
Question by Praveenkumar B. · Aug 19, 2015 at 06:07 AM · agent recorder

RDP Window - Player Machine

Hi,

We have installed PE Synthetic Agents in a desktop/VM. This desktop/VM is accessed from another desktop over RDP. 

We have observed that the Player Agent processes stop working when the RDP Window is minimized/closed.

 

My queries:

What is the recommended practice to using RDP to access the Player Agent desktop? Should the RDP window be minimized or closed? Are there any settings in RDP that will ensure that the PE Agent Processes continue to work un-interrupted. 

 

I examined the below post but didnt get a direct response to my question.

Synthetic Private Enterprise - Request for Enhancement - Need to run scripts without being Logged in!!! 

Comment
Himanshu M.

People who like this

1 Show 0
10 |2000000 characters needed characters left characters exceeded
â–¼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 52.4 MB each and 262.1 MB total.

8 Replies

  • Sort: 
  • Most voted
  • Newest
  • Oldest
avatar image
Best Answer

Answer by Yuriy L. · Jan 31, 2017 at 10:57 PM

Hi,

I’d like to post a summary on accessing agent desktop remotely. Many customers who try using RDP experience problems with locked desktop, as can be seen from this thread, and from mismatch of desktop size (see, for instance, https://answers.dynatrace.com/questions/170014/resolution-of-agents-changing.html) and sometimes other desktop characteristics between RDP session and console session.

It is generally possible to use RDP with the ESM Agent Recorder, as one can see from the Antoon’s comment. Tscon allows convert RDP session into console session; mstsc allows starting the session with the specified screen size. But, only few customers are able to successfully use RDP, and for majority of the customers using other methods of accessing the agent desktop work better. We recommend using software that does not use RDP for accessing agent desktop. Some software, listed in this forum topic earlier is no longer available, some URLs have changed. To see what is available, I’d like to recommend two Wikipedia articles that are more or less being kept up-to-date: https://en.wikipedia.org/wiki/Comparison_of_remote_desktop_software and https://en.wikipedia.org/wiki/Comparison_of_Java_Remote_Desktop_projects. These pages will help you to choose the tool for accessing your agent desktop.

Please choose the tool you can use reliably; from many vendors you can receive assistance, should you need it.

Thank you,

Yuriy

Comment
Benjamin W.
Himanshu M.

People who like this

2 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
â–¼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 52.4 MB each and 262.1 MB total.

avatar image
Best Answer

Answer by Yuriy L. · Aug 21, 2015 at 11:46 AM

Permalink                                     Edit                                                     Delete                             Yuriy Look added a comment  - 11/May/15 12:15 PM GMT-0400 

Hi  Priya,

I have not tried SCCM, and I could not find direct answer in Microsoft publications, but https://helpdesk.illinoisstate.edu/kb/1903/Configuring_and_using_Remote_Desktop_in_SCCM_2012/ explicitly says that SCCM is using RDP.  If this indeed is the fact then SCCM is not a proper solution.  Maybe Benjamin or someone else can shed more light on SCCM.

Here are some products you can use.  As a side note, I cannot recommend either of them over the other or other products you might find; this is just a courtesy in helping you in finding the product.

TightVNC, http://www.tightvnc.com/.

UltraVNC, http://sourceforge.net/projects/ultravnc/ and http://www.uvnc.com/; the latter link references some more products that might help you.

PC Anywhere, https://support.symantec.com/en_US/defaultProductLanding.52418.html.

Dameware, http://www.dameware.com/?CMP=KNC-TAD-GGL-DW_NA_X_BRAND-X-DL-NA.

In addition, you can try using VMware console, which, assuming you are using VMware,  should already be available to you or can downloaded from https://my.vmware.com/web/vmware/details?downloadGroup=VMRC70&productId=353&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CB4QFjAA&url=https://www.vmware.com/go/download-vmrc&ei=4NRQVa60CK-1sATx8YDQDQ&usg=AFQjCNEMaDupHIFMWAuvVuJukE0pQBVdRQ&bvm=bv.92885102,d.cWc.

Thank you,

Yuriy

Comment
Himanshu M.

People who like this

1 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
â–¼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 52.4 MB each and 262.1 MB total.

avatar image

Answer by Antoon R. · Aug 20, 2015 at 07:17 AM

Hi,

the problem is, that a 'normal' exit of a RDP session locks the screen. Therefore the scripts stop working.

My collegue did some internet research and he placed an icon on the desktop 'RDP Exit' with the following command:

c:\windows\system32\cmd.exe /c "for /f "skip=1 tokens=3" %s in ('query user %username%') do (tscon.exe %s /dest:console)"

You can find information about TSCON on the internet.

Comment
Chris V.
Himanshu M.

People who like this

2 Show 2 · Share
10 |2000000 characters needed characters left characters exceeded
â–¼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 52.4 MB each and 262.1 MB total.

avatar image Praveenkumar B. · Aug 20, 2015 at 07:27 AM 1
Share

Hi Antoon,

Thanks for the tips. 

avatar image Soorya M. · Aug 21, 2015 at 03:41 PM 1
Share

Hi Antoon,

I tried the steps which you mentioned in comments.But I got error as Session id is not available.But using query session command I checked in my RDP Machine it shows session is active.And also I tried in some other machine too,in that i got error as Access denied to establish session.In any case, if you gone through this kind of issues, inform us.

Thanks,

Soorya 

avatar image

Answer by Benjamin W. · Sep 23, 2015 at 08:57 AM

To add to Yuriy's list, I've also seen Bomgar (www.bomgar.com) being used. It's another option.

And I can confirm the VMWare Console also works.

Comment
Himanshu M.

People who like this

1 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
â–¼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 52.4 MB each and 262.1 MB total.

avatar image

Answer by Antoon R. · Aug 24, 2015 at 11:27 AM

Hello Priya,

we are using MS System Center Remote Viewer. That musst be the tool you mean with SCCM. That tool works fine for us.

Antoon

Comment
Himanshu M.

People who like this

1 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
â–¼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 52.4 MB each and 262.1 MB total.

avatar image

Answer by Soorya M. · Aug 21, 2015 at 04:15 PM

Hi Antoon,

The issue is resolved and its works fine.Thanks for the suggestion.

 

Regards

Soorya

 

 

Comment
Himanshu M.

People who like this

1 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
â–¼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 52.4 MB each and 262.1 MB total.

avatar image

Answer by Priya V. · Aug 21, 2015 at 06:37 AM

Hi Benjamin,

Can you please suggest what different tool we could use instead of RDP to solve this problem.Will SCCM tool help solve the issue?

 

Comment
Himanshu M.

People who like this

1 Show 1 · Share
10 |2000000 characters needed characters left characters exceeded
â–¼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 52.4 MB each and 262.1 MB total.

avatar image Benjamin W. · Aug 21, 2015 at 03:54 PM 1
Share

Hi Priya,

I would go with one of the tools Yuriy suggested - his list is very good.

Best,

Benjamin

avatar image

Answer by Benjamin W. · Aug 20, 2015 at 02:49 PM

You can also just reboot the Agent instead of closing the session. The Agent should be rebooted daily anyway, and should be able to log itself in.

 

As Antoon said, closing the RDP session locks the screen. Most customers I'm aware of either use a different tool than RDP, or, if they have to use RDP, reboot the Agent once they're done with the session.

Comment
Himanshu M.

People who like this

1 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
â–¼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 52.4 MB each and 262.1 MB total.

Join the conversation!

First steps in the forum
Community User Guide

LIVE WEBINAR

"Power Demo: Software Intelligence for Cloud Infrastructure"


DECEMBER 12, 10:00 AM GMT / 2:00 PM ET

Register here

Live webinar: Ensuring Digital Business Availability with Dynatrace

Learn how Dynatrace Real User Monitoring automatically detects errors that impact your end users caused by erroneous 3rd party or CDNs.
December 10, 4:00 pm CET / 10:00 am ET
Register here

Live webinar: Ensuring Digital Business Availability with Dynatrace

Learn how Dynatrace Real User Monitoring automatically detects errors that impact your end users caused by erroneous 3rd party or CDNs.
December 10, 4:00 pm CET / 10:00 am ET
Register here

Live webinar: Ensuring Digital Business Availability with Dynatrace

Learn how Dynatrace Real User Monitoring automatically detects errors that impact your end users caused by erroneous 3rd party or CDNs.
December 10, 4:00 pm CET / 10:00 am ET
Register here

Follow this Question

Answers Answers and Comments

6 People are following this question.

avatar image avatar image avatar image avatar image avatar image avatar image

Related Questions

Freezing IE 1 Answer

How to handle errors properly 2 Answers

How to increase the memory for the TestPartner process? 3 Answers

Script error between transactions 3 Answers

No shared folder between ES Server and Robot 1 Answer

Forum Tags

agent manager esm security 12.5 license ocr cns migration communication documentation citrix dna configuration console alerting framework sizing vba css nam java database scheduler files RUM sap xendesktop scripting nam console recorder agent active autocheck nam server install string matching
  • Forums
  • Public Forums
    • Community Connect
    • Dynatrace
      • Dynatrace Open Q&A
    • Application Monitoring & UEM
      • AppMon & UEM Open Q&A
    • Network Application Monitoring
      • NAM Open Q&A
      • Enterprise Synthetic Monitoring
    • Synthetic Classic
      • Synthetic Classic Open Q&A