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Chuan W. avatar image
Chuan W. asked ·

Enterprise Synthetic Agent Manager - Installation Issue

Hi There,

Did anyone face a issue of installin Enterprise Synthetic 12.3 SP3 Agent Manager not able to connect to the DB during the installation process ?

I was able to connect to the MS SQL 2012 instance using SQL management studio and I was able to get CSS install and connected to this DB.

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Carol O. avatar image
Carol O. answered ·

Hi. Are you applying Service Pack 3 to 12.3.0? I do not think we have had any issues with this.

You need to be at 12.3.0 before applying the service pack. If that requires an upgrade to 12.3.0,

please refer to the instructions Release 12.3 Upgrade Checklist and its sub-links in the Community.

Thanks!

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Duane F. avatar image
Duane F. answered ·

Please open a support ticket to address your installation issues.

Thank you.

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Frans S. avatar image
Frans S. answered ·

Running into this issue, trying to apply 12.3.6 on 12.3.3.

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