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Nick L. avatar image
Nick L. asked ·

Need help creating synthetic monitoring alerts in the CAS

I'm looking for help configuring alerts in the CAS for ESM errors.The alerts are currently configured when there are 3 failed transactions in a 30 minute window. They work great but continue to alert every 5 minutes until there are no longer 3 errors in the last 30 minutes. What criteria should I use for the alert so we don't get more than one alert for the same 3 errors?

configurationnam serveresm
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Soorya M. avatar image
Soorya M. answered ·

Kindly enable cancel after "1" interval during which triggering condition are not met

and

in the end of the page "When no traffic was observed" -> "The alert conditions are not met" radio button should be enabled. This may solve your issue.

BR

Soorya Mohan

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Matthew K. avatar image
Matthew K. answered ·

As mentioned in the early reply, the Propagation screenshot is needed. This example aborts after 60 minutes and rearms. There is no reissue set so no 5 min alert.


propagation.png (39.6 KiB)
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The Propagation settings page is still set to the default.

propagation-settings.jpg

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Please share Detection Setting screen also to see "monitoring interval"

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Here are the detection settings.

detectoin-settings.jpg

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Soorya M. avatar image
Soorya M. answered ·

Hi Nick,

Please attach the propagation setting screenshot of the ESM alert configuration for 3 failed transaction ina 30 minute window, so that it will be helpful to give you a proper solution.

Without seen your alert propagation setting, my prediction is that you configured to "Raise after 3 intervals(s) during which the triggering condition(s) met" and not configured "cancel after & re-issue after " section.

Thanks

Soorya Mohan

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