question

Per B. avatar image
Per B. asked ·

Agent Upgrade from 12.4 to 12.5.3

We are planning to upgrade our ESM from 12.4.xx to 12.5.3.

As it's at big installation we need to know if it's possible to upgrade in steps (is the agent backwards compatible ?)

Which combinations will work, of the below configuration :

Agent AM . CAS

12.4.5 . 12.4.5 . 12.4.15 . Current Setup !!

12.5.3 . 12.4.5 12.4.15 ??

12.4.5 . 12.5.3 . 12.4.15 ??

12.5.3 . 12.5.3 . 12.4.15 ??

Hope for a quick reply :-)

esm
10 |2000000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Carol O. avatar image
Carol O. answered ·

Yes, so these would work:

Agent . AM . CAS

12.4.5 . 12.4.5 . 12.4.15 . Current Setup !!

12.4.5 . 12.5.3 . 2017

12.5.3 . 12.5.3 . 2017

Share
10 |2000000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Matthew K. avatar image
Matthew K. answered ·

Agents can be behind on releases of the Agent Manager. As Karolina pointed out above... Please note that DC RUM 2017 May release is required as a component of the complete ESM 12.5 setup

Share
10 |2000000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Karolina L. avatar image
Karolina L. answered ·

Hi,

ESM 12.5 requires RUM Console and CAS of the 2017 release. You should upgrade your ESM installation to the 12.5 release after your DC RUM 2017 is up and running. See the Upgrade checklist here: ESM upgrade checklist

Regards,

Karolina

Share
10 |2000000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.