With the introduction of GDPR, the requirement to provide "delete me" functionality becomes important.
In this regard I was wondering if there is a possibility to automatically remove inactive users from Dynatrace?
Answer by Gerald H. ·
@Tarjei U. Our current SAML implementation is EAP and not feature-complete. There are know limitations like a user needs to be created in Dynatrace.
We are aware of this and working on a brand new SAML implementation which resolves the two issues you mentioned.
Answer by Torsten G. ·
This question becomes very critical, and it is important to enable some sort of functionality for all tools in order to comply with GDPR regulations when it comes to removal of user accounts. A local copy of a user containing mail adresse is as far as I can understand personal data. Especially when mail adress i directly linked with the name and a user ident, which they are, more often than not. As Tarjei mentions the user also has the right to removal of their personal data.
We do have service providers as customers, which makes it necessary to be able to automatically remove users from the various Dynatrace tools. I think Tarjei is asking for "last login" in order to be able to identify which users are inactive, and thus should be removed. This grouping of users I imagine could be a possible methodology for group deleting users that aren't active.
Obviously this would in some scenarios bring up another important functionality regarding re-enablement of users deleted, that needs handling... Again, without being in breach of GDPR regulations.