Reset Dynatrace Managed admin password

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Question by Eric C. · Jun 20, 2018 at 04:31 PM · Dynatrace Managed administration faq tipstricks

Reset Dynatrace Managed admin password

No users and neither administrators can connect to DT Managed web console because all accounts are mapped to LDAP credentials.But LDAP authentification account used by DT was modified.

Only the LOCAL DT Managed account "Admin" would be able to connect to console. Unfortunately, the password was lost.

Is it possible to reset the Admin account?

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Answer 1 · 2018-06-21T07:51:28Z

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Answer by Gary S. · Jun 21, 2018 at 07:51 AM

Hi,

Please use the "forgotten password" link at the login page and enter the email address associated with the admin.

If you do not know the admin email address for the cluster contact support and we can tell you it.

Gary

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Answer 2 · 2018-06-21T19:20:53Z

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Answer by Eric C. · Jun 21, 2018 at 07:20 PM

Working!! https://{cluster-address}/forgotpassword

Thank you Gary S.

Why this link is not by displayed by default. Should not be hidden.

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Gary S. · Jun 21, 2018 at 08:54 PM 1

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Eric, you're welcome I am glad it is solved!

(Edited) I think the case is if you have LDAP, we will remove the forgot password. I'll confirm back

James K. Gary S. · Jun 21, 2018 at 11:10 PM 0

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Yep I've encountered this. The forgot password link only shows up if you're using the local repository for user management. If you have LDAP it is not shown.

Good to know you can just navigate to it though!

James

Answer 3 · 2018-06-21T17:14:58Z

Answer by Eric C. · Jun 21, 2018 at 05:14 PM

There is no "Forgotten password" option in DT Managed

dtmanmaged-resetmypswd.jpg (20.3 KiB)

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Gary S. · Jun 21, 2018 at 06:46 PM 3

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There is. In your cluster please navigate to https://{cluster-address}/forgotpassword

screen-shot-2018-06-21-at-194346.png (41.0 KiB)

Reset Dynatrace Managed admin password

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