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Question by IGOR M. · Dec 03, 2018 at 09:51 AM · Dynatrace Managed dynatrace saas oneagent vmware

vmware monitoring - vcenter does not return vms

Hello!

I am exploring SaaS and managed and connected VmWare vCenter to Dyanatrace SaaS via ActiveGate. It returns nothing about virtual environment. Can one suggest what to look?

vCenter account is correct cause i can work with VmWare using this account.

Here is screenshots.

Many thanks!

Regards, Igor

2018-12-03-123944.png (29.0 kB)
2018-12-03-124009.png (11.8 kB)
2018-12-03-124127.png (18.7 kB)
2018-12-03-124415.png (57.0 kB)
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Answer by IGOR M. · Dec 04, 2018 at 06:13 PM

Problem fixed in ActiveGateway v1.155.305 that is available today

It works now in my environment

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Daniel S.

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Answer by IGOR M. · Dec 03, 2018 at 11:54 AM

i have opened support case. Let you know if work it out

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Answer by IGOR M. · Dec 03, 2018 at 11:24 AM

dynatracegateway.x.x.log is same as above

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Answer by Siavash H. · Dec 03, 2018 at 10:33 AM

Hi Igor,

Can you look at the dynatracegateway.x.x.log file? If this doesn't help – please raise a support ticket.

Sia

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Answer by IGOR M. · Dec 03, 2018 at 10:27 AM

but it seams to be running

[root@student-test ~]# systemctl status dynatracegateway ● dynatracegateway.service - LSB: Start/stop Dynatrace Gateway daemon Loaded: loaded (/etc/rc.d/init.d/dynatracegateway; bad; vendor preset: disabled) Active: active (exited) since Пн 2018-12-03 13:29:20 MSK; 929ms ago Docs: man:systemd-sysv-generator(8) Process: 30408 ExecStop=/etc/rc.d/init.d/dynatracegateway stop (code=exited, status=0/SUCCESS) Process: 31518 ExecStart=/etc/rc.d/init.d/dynatracegateway start (code=exited, status=0/SUCCESS) дек 03 13:29:20 student-test.di.ibs.ru systemd[1]: Starting LSB: Start/stop Dynatrace Gateway daemon... дек 03 13:29:20 student-test.di.ibs.ru dynatracegateway[31518]: 03/12 13:29:20 Limits of the "Maximum number of open file descriptors" are set to 500000 дек 03 13:29:20 student-test.di.ibs.ru su[31537]: (to dtuserag) root on none дек 03 13:29:20 student-test.di.ibs.ru dynatracegateway[31518]: 03/12 13:29:20 Dynatrace Gateway 1.155.208.20181017-171151 started. дек 03 13:29:20 student-test.di.ibs.ru systemd[1]: Started LSB: Start/stop Dynatrace Gateway daemon.

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Answer by IGOR M. · Dec 03, 2018 at 10:11 AM

Seams to be problem with JAVA

[root@student-test log]# cat /opt/dynatrace/gateway/launcher/log/DynatracegatewayLauncher_20181130-154306.log 2018-11-30 12:43:05 UTC [6a6cf889] info [native] ----------------------------------------------------------------------------- 2018-11-30 12:43:05 UTC [6a6cf889] info [native] Dynatrace Gateway, Copyright (C) 2012-2018 Dynatrace LLC. www.dynatrace.com 2018-11-30 12:43:05 UTC [6a6cf889] info [native] ----------------------------------------------------------------------------- 2018-11-30 12:43:05 UTC [6a6cf889] info [native] Dynatrace Gateway version: 1.155.195.20181015-073606 - built 2018.10.15 07:36:06 2018-11-30 12:43:05 UTC [6a6cf889] info [native] Log file: /opt/dynatrace/gateway/launcher/log/DynatracegatewayLauncher.log 2018-11-30 12:43:05 UTC [6a6cf889] severe [native] Could not find Java VM for execution, use -vm argument or set JAVA_HOME properly 2018-11-30 12:43:05 UTC [6a6cf889] severe [native] Initialization cancelled on processing configuration.

Linux is CENTOS v7.x with latest updates

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avatar image Radosław J. · Dec 03, 2018 at 10:40 AM 2
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Do you set properly JAVA_HOME on your environment?

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Answer by Siavash H. · Dec 03, 2018 at 10:05 AM

Hi Igor,

I suggest you have a look at your ActiveGate logs – they can indicate what's going wrong.

Sia

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