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Is there any user required to be created on dynatrace for integration with Service now ?

rohit_sharma
Guide

Is there any user required to be created on dynatrace for integration with Service now ?

I don't think this requirement is mentioned in dynatrace documentation but would like to know if it is a requirement anyways.


3 REPLIES 3

skrystosik
DynaMight Guru
DynaMight Guru

No, integration with ServiceNow is only via WebHook integration. You have to authorize dynatrace with SN using token, put link do send payload and that's all.

Sebastian


Regards, Sebastian

Babar_Qayyum
DynaMight Guru
DynaMight Guru

Hello @Rohit S.

For integration you need ServiceNow username.

Have a look on the below link for step by step instructions.

https://www.dynatrace.com/support/help/integration...

Regards,

Babar


rohit_sharma
Guide

Thanks @Babar Q. and @sebastian k. for your inputs.


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