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Question by Rohit S. · Jan 16, 2019 at 08:53 AM · dynatrace saas servicenow

Is there any user required to be created on dynatrace for integration with Service now ?

Is there any user required to be created on dynatrace for integration with Service now ?

I don't think this requirement is mentioned in dynatrace documentation but would like to know if it is a requirement anyways.

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Answer by Sebastian K. · Jan 16, 2019 at 09:01 AM

No, integration with ServiceNow is only via WebHook integration. You have to authorize dynatrace with SN using token, put link do send payload and that's all.

Sebastian

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Answer by Babar Q. · Jan 16, 2019 at 09:01 AM

Hello @Rohit S.

For integration you need ServiceNow username.

Have a look on the below link for step by step instructions.

https://www.dynatrace.com/support/help/integration...

Regards,

Babar

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Answer by Rohit S. · Jan 17, 2019 at 11:26 AM

Thanks @Babar Q. and @sebastian k. for your inputs.

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