16 Jan 2019 08:57 AM - last edited on 28 Jun 2021 01:55 PM by Karolina_Linda
Once the integration between Dynatrace and ServiceNow is done, is it possible to backtrace and sync changes done in service now incident side with Dynatrace problems?
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16 Jan 2019 09:02 AM
No, webhook integration is one way. But there is an API for posting comments to problems:
https://www.dynatrace.com/support/help/dynatrace-a...
I don't know if service now is able to send payload to dynatrace API while you doing something with problem but maybe this is an idea.
Sebastian
16 Jan 2019 10:32 AM
Thanks Sebastian, yep I also have info only of API being used for updating back the problems with comments
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