We noticed that for about 10-15 users the JS tag is not being injected and there is no RUM when they hit an application using Chrome. When they user Chrome incognito mode, everything seems to be working fine. Has anyone experienced similar issues?
Answer by Alexander S. ·
The injection is done by the OneAgent on the server side and therefore no AddBlocker or DoNotTrack setting has an impact on the injection.
If the injection was successful and the RUM JS code (tag) is added to the html but no beacon is send back by the browser, than it could be that an AddBlocker is blocking the download of the JS file or the beacon itself.
If the browser has the DoNoTrack feature turned on, the beacon will still be send back to the Dynatrace cluster, but depending on your Dynatrace application configuration, the data will be anonymized or dismissed at the cluster.
Answer by Sebastian K. ·
Check if users has setup Nofollow flag in browser. If dynatrace settings are set to respect it, this can happen. Dynatrace is deciding about injection of script on webserver side. This is also option about quota limitation of rum injection (no 100%) for huge applications to limit license consumption.