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Rajesh S. avatar image
Rajesh S. asked ·

Is there way define business hours per application for the UEM usage on Dynatrace SaaS?

Hello there, Need to know how UEM licensing works on Saas. And wanted to check if this is possible to define per application business hours for the UEM usage for Dynatrace SaaS?

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1 Answer

Julius L. avatar image
Julius L. answered ·

User experience (DEM) licensing is best described here:

https://www.dynatrace.com/support/help/shortlink/m...

At the moment you can't define business hours for application. What do you want to achieve?

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Hi Julius, Thanks for the link. So it seems UEM is recognized as DEM in dtSaas.

The use case is that we are planning to cover multiple applications in enterprise. Some applications are used too frequently and the UEM/DEM for these is not desirable. So wanted to check if there's finer control on of enabling DEM only for specific applications for specific duration, to save on DEM licenses.

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You can capture less than 100% of user session (it's an setting of the application entity in Dynatrace). This allows you to lower consumption of DEM units and still monitor the application and user experience.

Also you can do an opt-in/opt-out of DEM (see dtrum.enable(), dtrum.disable() ) - called from your application.

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Great, Julius! Is there a link how to perform opt-out setting? Thanks.

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Sure, here:
https://www.dynatrace.com/support/help/shortlink/configure-rum-privacy#cookie-opt-out-capability

Then you have to call the dtrum.enable() in your application to have the session monitored.

There are more options - also you can include or exclude IP addresses or ranges. This is, for example, suitable if your application has many sessions (users) but you still need to monitor it from end user perspective for particular locations.

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