question

Toshimasa S. avatar image
Toshimasa S. asked ·

"HTTP Error 500" occurs when installing OneAgent

We installed OneAgent in our customer system environment and performed operation check. However, when accessing the top screen of the monitored system, "HTTP Error 500" occurred.

  Settings > Server-side service monitoring > Deep monitoring "Real user monitoring" OFF

It was confirmed that no error occurred when this setting was turned off. However, without the information of Real user monitoring, it is impossible to achieve the purpose of the customer. I'm looking for a solution.

System environment is

Windows2016 Tomcat8.5.32 IIS10.0.14393 .NET 4.0.30319 ASP.NET4.7.2623.0

oneagentdynatrace saasdotnet
10 |2000000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Sebastian K. avatar image
Sebastian K. answered ·

I think you should open support ticket.

Regards

Sebastian

Share
10 |2000000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Toshimasa S. avatar image
Toshimasa S. answered ·

Thank you. I opened a support ticket.

https://support.dynatrace.com/supportportal/browse/SUP-22962

Share
10 |2000000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.