​Can I forward a browser link to a Problem in the integration between ServiceNow and Dynatrace?

[praveen12579]

Can I forward a browser link to a Problem in the integration between ServiceNow and Dynatrace? Since the ProblemID that is passed is the entire problem identifier, it may be difficult for our end-users to find the corresponding problem if they don't know to search on the last three digits.

[david_n · Accepted solution]

Hello Praveen,

I don't think there is a way to add a dynamic link to the problem notification but I do have some suggestions on what you could try instead.

The URL for the specific problem includes the full problem ID so you might be able to put a note in your notification that the problem could be found in Dynatrace at the following link: https://<environmentID>.live.dynatrace.com/#problems/problemdetails;pid=<problemID>;gf=all 

Another thing you could do is attach the tags for the entities with the problems to the notification (this is a built-in feature). This would allow users to filter the problems by the tags before searching for the specific number and would avoid them having to create the link manually as suggested above.

Thanks,
David Nicholls