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Bill S. avatar image
Bill S. asked ·

While testing session replay, I'm seeing the mouse move, but I'm not seeing any page content. What would cause this to occur?

While testing session replay, I'm seeing the mouse move, but I'm not seeing any page content. What would cause this to occur?

dynatrace saassession replay
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Mouse moves during playback, but there's no page content.

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session-replay.jpg (42.7 KiB)

This session is coming from a single page, Angular application.

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Bill S. avatar image
Bill S. answered ·

Whole session and this is a public website, however it is an Angular, single page application. Would that have an impact? I believe I read that Angular single page applications were supported.

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Angular Applications in general work fine with session replay.

Have you checked the developer console during the playback to see if there maybe are some errors loading the resources?

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Sebastian K. avatar image
Sebastian K. answered ·

This behavior is during whole session or beginning? Because if it is beginning it is possible that there was pageload. Another case is if you are using chrome with proper extension installed? This extension (Dynatrace is asking you for installation) to load external CSS and images.

If your page is not exposing those resources public, it is not possible to download them. In such way you will se page without styling even with extension in browser.

Sebastian

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