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Alban D. avatar image
Alban D. asked ·

User API Tokens

Does Dynatrace see the tickets that certain user sent after using a service and/or application ? Is it possible in a certain way to catch those tickets with the Dynatrace API ?

reportsuser actionsmanagement zonesuser tagging
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Ugochukwu N. avatar image
Ugochukwu N. answered ·

Hi Alban,


Can you elaborate on this? What do you mean by "tickets users sent" (i.e. what ticket and to who?). Please advise.


Thanks

NJ

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For instance when a user uses a service sometimes he can send a feedback about his user experience. Does Dynatrace catch the negative feedbacks to locate a problem ?

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Radoslaw S. avatar image
Radoslaw S. answered ·

aren't that user tokens?

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Alban D. avatar image
Alban D. answered ·

Yes the term user tokens would be adequate. Sorry.

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Dave M. avatar image
Dave M. answered ·

Depending on how the negative feedback is processed, it might be possible to expose the negative feedback as request attributes. If that isn't possible, it might be possible to access the data from it's system of record and send a problem event to dynatrace if a threshold is violated. We would need more information on the feedback data available, such as: is the problem URL part of the feedback? What is the rating system employed for satisfaction?

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