question

Michael P. avatar image
Michael P. asked ·

Dynatrace Chat in Chrome

I’m trying to troubleshoot an issue with the DT Managed environment. Specifically, the chat function inside of Chrome to communicate directly with Dynatrace Support. The only error I get is below.


Environment URL: https://xxxxx.dynatrace-managed.com

Error: Refused to load the script 'https://gateway.zscaler.net/auD?origurl=https%3A%2F%2Fwidget%2eintercom%2eio%2fwidget%2femeshyeu&wexps=1&_ordtok=0043WV3ZK2sns78tQ8sSbsNjSN' because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' localhost:9876 127.0.0.1:9876 localhost:4200 127.0.0.1:4200 https://static.woopra.com https://www.woopra.com/ www.snapengage.com/chatjs/ storage.googleapis.com/code.snapengage.com/ https://app.intercom.io https://widget.intercom.io https://js.intercomcdn.com https://js-cdn.dynatracelabs.com 'unsafe-inline'".



Additional Information

Dynatrace Managedchat
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1 Answer

Sebastian K. avatar image
Sebastian K. answered ·

IE doesn’t restrict CORS, this is why there is no issue with chat. But more interesting for me is that I have multiple instances of dynatrace, managed and SaaS and chat is working fine (on chrome and multiple different browsers). Did you check on different computer?

Sebastian

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Yes I have tried multiple computers.

I posted earlier that it was working on my other managed environment. However, I have tried multiple times since then and it's not loading again, so it seems to be a one time thing. I'm not sure if it's related to the fact that it was the first time I've opened it on my current computer.

So, it looks like our SaaS is working, but not Managed.

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I suggest you record fiddler session with option to unsecure ssl requests and maybe open support ticket about it

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