Active gate synthetic engine not running as a user only as a local service

To summarize what we have done here and what the discussion is currently about.

1. The gateway and synthetic engines need different proxy configurations as one is Java and one is Chrome, Currently Dynatrace only supports one config shared by both, ( your java engine does not honor user or AD credentials sets - Chrome however can be configure to do so)

2. the gateway process and synthetic process on windows is now running as a domain use - as per PLM.

So we have found a way to make both those things happen but.....
for 1. how do we make the proxy configurations different and have it stick during upgrades? or how do we make Java behave like chrome.
for 2, how to we stop the upgrade process changing the services back to "local system"?

Remembering that auto updates is not far away for activegate on windows :)

We have been able to successfully get the activegate synthetic engine to replicate the behaviour of the Private Last Mile technology.
ie. run on windows as a windows user
use the windows user active directory crendentials for synthetic testing ( replicating a synthetic user session)
use the windows network automatic proxy configuration for synthetic testing

the detail of the steps we followed are attached in a word doc.
A summary is below

Step 1 Remove existing acitvegate installation
Run "services "as admin
Stop dynatrace Synthetic
Stop dynatrace gateway
Stop dynatrace autoupdater

Run control panel | programs and features
Uninstall dynatrace synthetic
Uninstall dynatrace gateway

Delete folders
c:\ProgramData\dynatrace
c:\Program Files\dynatrace

Step 2 Install Activegate software

• Browse to our tenant install page page https://xxx.live.dynatrace.com/#install/activegate/agwindows;gf=all
  check synthetic and download
  Put it in \program_files\BCC
  Copy the installer command line from page above and run it
  Enable proxy setting <proxy domain>:<proxy port>
  Install directory default
  Installation successful message is important here !!

Step 3 - Dynatrace SaaS check
Wait for the engine to come up in our https://xxx.live.dynatrace.com/ui/deploymentstatus/activegate tenant - all components must be up
check your machine name synthetic engine
Synthetic Engine status Running
Synthetic Engine health check Ok
HTTP monitors Enabled
Browser monitors Enabled

Step 4 - Stop Activegate
Run "services "as admin
Stop dynatrace Synthetic
Stop dynatrace gateway
Stop dynatrace autoupdater

Step 5 - Change Folder Permissions
Change folder permissions -
allow full control for bcc\ictdashnn on the following folders
c:\ProgramData\dynatrace
c:\Program Files\dynatrace

Do this by clicking security tab - then edit and add bcc\ictdashnn full control and save

Step 6 - Fix folder permissions
As the ictdashnn user browse to C:\ProgramData\dynatrace\synthetic and allow permanent access (For some reason the synthetic directory still requests access override)

Step 7 - Modify Activegate Chromium
In file C:\ProgramData\dynatrace\synthetic\config\config.properties
Change

1. Disables AppContainer on Windows 8 and newer
   com.ruxit.vuc.poolConfig.playerConfig.startupParams=--disable-appcontainer
   TO
2. Disables AppContainer on Windows 8 and newer
   com.ruxit.vuc.poolConfig.playerConfig.startupParams=--disable-appcontainer
3. BCC - auto detect Proxy
   com.ruxit.vuc.poolConfig.playerConfig.startupParams=--proxy-auto-detect

Step 8 - Run Activegate as the user ictdashnn
Change the logon as user for the 2 following services to username@domain.com ( password in the password portal)
Dynatrace Gateway
Dynatrace Synthetic

Step 9 - Delay start the synthetic engine
Change Dynatrace Synthetic service to be "Automatic (Delayed Start)"

Step 10 - Reboot

Step 11 - Fix Location in Dynatrace SaaS
Browse to https://xxxx.live.dynatrace.com/#settings/syntheticprivatelocations;gf=all
You will need to reconfigure the activegate into locations

• Step 12 - Reboot*

NOTE: Changing config.properties is not supported. Upgrade will overwrite those settings at this moment.