This question is about ServiceNow problem notification.
Do you have any feature to change the "State" field of ServiceNow incident dashboard?
There are 2 Dynatrace notifications, problem open and resolved, but resolved message do not change incident state closed so we have to close incident manually.
Answer by Wolfgang B. ·
By ITIL definition an automated incident creation should now close an incident. Therefore, we do not automatically close the ServiceNow incident. But there is a very simple modification to achieve that by simply change the problem to incident transformation map in ServiceNow, to set the 'Close' state instead of the resolved one.
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