Host going to unmonitored state

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Question by Rosyland D. · Jul 10, 2020 at 05:00 PM · oneagent dynatrace saas host monitoring activegate availability

Host going to unmonitored state

Hi Team,

We have installed Dynatrace oneagent on Solaris nodemanager server for which the host is going to unmonitored state after 15 mins and again coming back to monitored state after 1 day. This happened for 6 solaris hosts out of 10 and we installed on 3 hosts a day and the same issue occured two days. We thought it is unable to communicate with Active Gate but after seeing the logs we could see there is a connection established. Then what is making the host going into unmonitored state and coming back to monitored state automatically after a day.

Please suggest what may be the root cause for this issue.

Thanks&Regards,

Rosy

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Answer 1 · 2020-12-11T09:53:38Z

Answer by Peter F. · Dec 11, 2020 at 09:53 AM

Do you have enough HU ? if not monitoring will be auto disabled ..

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Sorin Z. · Dec 11, 2020 at 09:56 AM 0

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Yes, we have enough HU licenses. The problem was how Dynatrace needs to be instrumented when deploying on a Weblogic administered through NodeManager and running on Solaris. The issue was fixed.

Answer 2 · 2020-12-08T12:17:40Z

Answer by Sorin Z. · Dec 08, 2020 at 12:17 PM

Hi,

Have you been able to resolve this issue?

Br,

Sorin

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Answer 3 · 2020-07-13T13:04:47Z

Answer by Wolfgang B. · Jul 13, 2020 at 01:04 PM

Please create a support ticket for that situation, this does not match the designed behavior.

Thanks,

Wolfgang

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Answer 4 · 2020-07-13T06:38:31Z

Answer by Rosyland D. · Jul 13, 2020 at 06:38 AM

Log.txtHi,

There are no firewalls blocking the connection. If I see the agent logs I found the following attached:

Can you please tell what is making the agent inactive and active again automatically?

log.txt (1.1 KiB)

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Chad T. · Jul 13, 2020 at 12:28 PM 0

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Thank you for providing the log. I would open up a support ticket. Are you using a DEMO version of Dynatrace? Can you check and ensure your trial is valid or if you have purchased dynatrace, that you have enough licenses for host units/hours? Have you tried to uninstall and reinstall the oneagent? what version of the oneagent are you using? what version is your cluster at?

Answer 5 · 2020-07-10T20:20:32Z

Answer by Chad T. · Jul 10, 2020 at 08:20 PM

interesting, can you confirm that firewall isnt blocking it, and that any security app isnt blocking it?

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Host going to unmonitored state

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