Solved: ITOM - Azure Monitor and Kubernetes API

alberto-jesus_d · ‎02 Feb 2021

Hi,

we are handling ITOM integration from Dynatrace to Service Now. There are a lot of events (https://www.dynatrace.com/support/help/dynatrace-api/configuration-api/alerting-profiles-api/get-pro...😞

APPLICATION_ERROR_RATE_INCREASED
APPLICATION_SLOWDOWN
APPLICATION_UNEXPECTED_HIGH_LOAD
APPLICATION_UNEXPECTED_LOW_LOAD
AWS_LAMBDA_HIGH_ERROR_RATE
CUSTOM_APPLICATION_ERROR_RATE_INCREASED
CUSTOM_APPLICATION_SLOWDOWN
CUSTOM_APPLICATION_UNEXPECTED_HIGH_LOAD
CUSTOM_APPLICATION_UNEXPECTED_LOW_LOAD
CUSTOM_APP_CRASH_RATE_INCREASED
DATABASE_CONNECTION_FAILURE
DATA_CENTER_SERVICE_PERFORMANCE_DEGRADATION
DATA_CENTER_SERVICE_UNAVAILABLE
EBS_VOLUME_HIGH_LATENCY
EC2_HIGH_CPU
ELB_HIGH_BACKEND_ERROR_RATE
ENTERPRICE_APPLICATION_PERFORMANCE_DEGRADATION
ENTERPRISE_APPLICATION_UNAVAILABLE
ESXI_GUEST_ACTIVE_SWAP_WAIT
ESXI_GUEST_CPU_LIMIT_REACHED
ESXI_HOST_CPU_SATURATION
ESXI_HOST_DATASTORE_LOW_DISK_SPACE
ESXI_HOST_DISK_QUEUE_SLOW
ESXI_HOST_DISK_SLOW
ESXI_HOST_MEMORY_SATURATION
ESXI_HOST_NETWORK_PROBLEMS
ESXI_HOST_OVERLOADED_STORAGE
ESXI_VM_IMPACT_HOST_CPU_SATURATION
ESXI_VM_IMPACT_HOST_MEMORY_SATURATION
EXTERNAL_SYNTHETIC_TEST_OUTAGE
EXTERNAL_SYNTHETIC_TEST_SLOWDOWN
HOST_OF_SERVICE_UNAVAILABLE
HTTP_CHECK_GLOBAL_OUTAGE
HTTP_CHECK_LOCAL_OUTAGE
HTTP_CHECK_TEST_LOCATION_SLOWDOWN
MOBILE_APPLICATION_ERROR_RATE_INCREASED
MOBILE_APPLICATION_SLOWDOWN
MOBILE_APPLICATION_UNEXPECTED_HIGH_LOAD
MOBILE_APPLICATION_UNEXPECTED_LOW_LOAD
MOBILE_APP_CRASH_RATE_INCREASED
MONITORING_UNAVAILABLE
OSI_DISK_LOW_INODES
OSI_GRACEFULLY_SHUTDOWN
OSI_HIGH_CPU
OSI_HIGH_MEMORY
OSI_LOW_DISK_SPACE
OSI_NIC_DROPPED_PACKETS_HIGH
OSI_NIC_ERRORS_HIGH
OSI_NIC_UTILIZATION_HIGH
OSI_SLOW_DISK
OSI_UNEXPECTEDLY_UNAVAILABLE
PGI_OF_SERVICE_UNAVAILABLE
PGI_UNAVAILABLE
PG_LOW_INSTANCE_COUNT
PROCESS_CRASHED
PROCESS_HIGH_GC_ACTIVITY
PROCESS_MEMORY_RESOURCE_EXHAUSTED
PROCESS_NA_HIGH_CONN_FAIL_RATE
PROCESS_NA_HIGH_LOSS_RATE
PROCESS_THREADS_RESOURCE_EXHAUSTED
RDS_HIGH_CPU
RDS_HIGH_LATENCY
RDS_LOW_MEMORY
RDS_LOW_STORAGE_SPACE
RDS_OF_SERVICE_UNAVAILABLE
RDS_RESTART_SEQUENCE
SERVICE_ERROR_RATE_INCREASED
SERVICE_SLOWDOWN
SERVICE_UNEXPECTED_HIGH_LOAD
SERVICE_UNEXPECTED_LOW_LOAD
SYNTHETIC_GLOBAL_OUTAGE
SYNTHETIC_LOCAL_OUTAGE
SYNTHETIC_NODE_OUTAGE
SYNTHETIC_PRIVATE_LOCATION_OUTAGE
SYNTHETIC_TEST_LOCATION_SLOWDOWN

The thing is that there are NO specific Azure os Kubernetes events like:

- Azure: Suscriptions, Regions, Functions, Load Balancer, Databricks, etc.

- Kubernetes: routing, namesspaces, pods.....in general any issue related to an Kubernetes or OpenShift cluster.

Is planned to get that info from the integration with Azure Monitor or Kubernetes API?

Thanks in advance.

Alberto.

wolfgang_beer · ‎02 Feb 2021

Hi Alberto,

By design our ServiceNow ITOM integration does only push events to ServiceNow ITOM that are part of a Davis Problem on the Dynatrace side. All other events that are not directly picket up by Davis are not pushed over, as those might be too many in general, a lot of info purpose only events.

By using our events API you can of course read all the events from Dynatrace and put them into the ITOM event table, by adding some customization on the ServiceNow side.

Our Professional Services team would be happy to help you with that request, if you need some help doing that on the ServiceNow side.

Best greetings,

Wolfgang

alberto-jesus_d · ‎26 Feb 2021

Thanks for your answer. The thing is that I don't see any "Problem" detected by David which its root cause is based on an event os Kubernetes or Azure. I have check all my tenant, even demo.live and I didn't find it out.

Is it possible? Is David able to detect the root cause of a problem based on events not just metrics?

Thanks.

Alberto.

wolfgang_beer · ‎26 Feb 2021

Davis is also taking into account events, traces and not just metrics. Reason for your K8S events is that those events are not fed into Davis so far. We are working on that at the moment, so you will see those events as well in the upcoming weeks.