Problem: Just like any other enterprise we have our IT footprint spanning across the continent host in Multi-Cloud, on-prem, Co-Location centers. This brings problems at different levels stating from Maintenance Windows to Scaling issues.
example:
Cloud: scale up/down occurs we generate problems which turn into tickets are causing toil on the support teams.
On-Prem/Co-Location centers: Maintenance of Application leads to either complete event suppression or extensive amount of work on Dynatrace Managed to suppress on the process level.
Either of the situation impacts SLO's, AI calculations, Dash boarding, etc.,
Request: ServiceNow is holding our CMDB information which is used for Customer SLO's and maintenance windows for Applications, Systems, etc., are already defined in ServiceNow. Can this be ingested into Dynatrace and reduce the complexity on the operations team.
Any recommendation or suggestions who have any experience is appreciated.
I have checked into the article that was published couple years ago - https://community.dynatrace.com/t5/Integrations/ServiceNow-integration-for-problems-and-automated-ma...
