Forum tip: changing user email after moving to another company

[Ana_Kuzmenchuk]

Hello dear Community member,

Since you decided to click on this article, chances are you’ve recently faced/are about to face a change in your life. Congratulations! We in the Community team love change and know how important it is to be as ready for it as possible 😉

How can I change an email associated with my profile if I move to another company?

An email in your SSO log-in is your main identifier, and you can’t change it by yourself. The general policy is that we do not support personal email addresses (except for trials), since the Community rights are strictly linked with customer or partner accounts. Once you lose access to your old company SSO and email, you can no longer access the Community.

If your new job provides you with Dynatrace access, you should create a new account using your new company email.

Next, if you’d like to keep your Community history and achievements from the old profile, contact the Community Team at team-community@dynatrace.com and provide both links to the old and new users that will be merged.

We’re pleased to know you’d like to continue your journey with the Community and hope this tip has been useful 😊

Let us know in the comments if there are other things we can help you with! 

[Kenny_Gillette]

Thanks for helping me last year!

[AntonPineiro]

Hi,

Thank you so much! I was always starting from scratch! 🙈

[Malaik]

Same case for me last time.
I lost everything.

[marina_pollehn]

Hi, thanks for this information! As our company is splitting we will have new e-mail addresses. Is this also how we can migrate our certifications or is other action needed? @Ana_Kuzmenchuk 

[Ana_Kuzmenchuk · Accepted solution]

Hi Marina! If you need your certification or other activity (except for the Community) transferred, you need to create a Zendesk ticket 🙂

[islam_zidan]

Thank you, you saved me last year 😊

[Malaik]

Hello

I have a question here,

I joined a new customer, but Im not able to use the chat ..., I should create a new account with customer email?
There is no possibility to use the actual email without adding my actual email in the LDAP?

thanks.

[Pawel_Zalewski]

Great tip!

[helton_harada]

Great tip! I think I lost my last company activity history. Who knows, maybe I can restore it now...

[Kenny_Gillette]

Follow above and you should be able to.